Lesson 14. Troubleshooting
Time | This lesson takes approximately 1 hour to complete. |
Goals | Gather information about a computer problem and verify the problemUse online tools such as Knowledge Base and Apple Help to research a problem and its possible solutionUse the Apple General Troubleshooting Flowchart to trouble shoot Mac OS X problemsDescribe the difference between quick fixes and other types of fixesTroubleshoot top Mac OS X issuesPerform a Knowledge Base search to identify known issues with a given system |
- Follow systematic troubleshooting procedures
- Use up-to-date references and tools
- Not create new problems