Apple Training Series Mac OS X Support Essentials [Electronic resources] نسخه متنی

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Apple Training Series Mac OS X Support Essentials [Electronic resources] - نسخه متنی

Owen Linzmayer

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Lesson 14. Troubleshooting


Time

This lesson takes approximately 1 hour to complete.

Goals

Gather information about a computer problem and verify the problem

Use online tools such as Knowledge Base and Apple Help to research a problem and its possible solution

Use the Apple General Troubleshooting Flowchart to trouble shoot Mac OS X problems

Describe the difference between quick fixes and other types of fixes

Troubleshoot top Mac OS X issues

Perform a Knowledge Base search to identify known issues with a given system

In this lesson, you'll learn about the troubleshooting process and see how the process can be applied to real-world situations you might encounter using Mac OS X.

There are two goals in troubleshooting: fix the problem properly, and fix it quickly.

To fix a problem properly, you must:

  • Follow systematic troubleshooting procedures

  • Use up-to-date references and tools

  • Not create new problems



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