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Customer Support
We always value hearing from our readers, and we want to know what you think about this book: what you liked, what you didn't like, and what you think we can do better next time. You can send us your comments, either by returning the reply card in the back of the book, or by e-mail to <Sample Code and Updates
As you work through the examples in this book, you may decide that you prefer to type in all the code by hand. Many readers prefer this because it is a good way to get familiar with the coding techniques that are being used. However, whether you want to type the code in or not, we have made all the source code for this book available at the Wrox.com web site.
When you log on to the Wrox.com site at http://www.wrox.com/, simply locate the title through our Search facility or by using one of the title lists. Now click on the Download Code link on the book's detail page and you can obtain all the source code.
The files that are available for download from our site have been archived using WinZip. When you have saved the attachments to a folder on your hard drive, you need to extract the files using a decompression program such as WinZip or PKUnzip. When you extract the files, the code is usually extracted into chapter folders. When you start the extraction process, ensure your software (WinZip, PKUnzip, and so on) has Use folder names under Extract to: (or the equivalent) checked. The book assumes all of the code is located on your C:\ drive, so the path of the examples described in the book will begin C:\CrystalReports\ChapterXX\, where XX is the chapter number. If you extract the code to somewhere other than the C:\ drive, please keep this in mind when you are working with the examples.
Even if you like to type in the code, you can use our source files to check the results you should be getting - they should be your first stop if you think you might have typed in an error. If you don't like typing, then downloading the source code from our web site is a must! Either way, it will help you with updates and debugging.
Registration for code download is not mandatory for this book, but should you wish to register for your code download, your details will not be passed to any third party. For more details you may view our terms and conditions, which are linked from the download page.
Errata
We've made every effort to make sure that there are no errors in the text or in the code. However, no one is perfect and mistakes do occur. If you find an error in this book, like a spelling mistake or a faulty piece of code, we would be very grateful for feedback. By sending in errata, you may save another reader hours of frustration, and of course, you will be helping us provide even higher quality information. Simply e-mail the information to <http://www.wrox.com/, and simply locate the title through our Search facility or title list. Then, on the book details page, click on the Book Errata link. On this page you will be able to view any errata that have been submitted and checked through by editorial.
Technical Support
If you wish to directly query a problem in the book with an expert who knows the book in detail then e-mail <support@wrox.com>. A typical e-mail should include the following things:
The book name, last four digits of the ISBN (7744 for this book), and page number of the problem in the Subject field.
Your name, contact information, and the problem in the body of the message.
We won't send you junk mail. We need the details to save your time and ours. When you send an e-mail message, it will go through the following chain of support:
Customer Support - Your message is delivered to one of our customer support staff, who are the first people to read it. They have files on most frequently asked questions and will answer anything general about the book or the web site immediately.
Editorial - Deeper queries are forwarded to the technical editor responsible for that book. They have experience with the programming language or particular product, and are able to answer detailed technical questions on the subject. Once an issue has been resolved, the editor can post the errata to the web site.
The Authors - Finally, in the unlikely event that the editor cannot answer your problem, they will forward the request to the author. We do try to protect the author from any distractions to their writing, however, we are quite happy to forward specific requests to them. All Wrox authors help with the support on their books. They will mail the customer and the editor with their response, and again all readers should benefit.
Important
Note that the Wrox support process can only offer support to issues that are directly pertinent to the content of our published title. Support for questions that fall outside the scope of normal book support is provided via the community lists of our http://p2p.wrox.com/forum.
p2p.wrox.com
For author and peer discussion, join the P2P mailing lists. Our unique system provides programmer to programmer™ contact on mailing lists, forums, and newsgroups, all in addition to our one-to-one e-mail support system. Be confident that your query is being examined by the many Wrox authors, and other industry experts, who are present on our mailing lists. At p2p.wrox.com you will find a number of different lists that will help you, not only while you read this book, but also as you develop your own applications.
To subscribe to a mailing list just follow this these steps:
Go to http://p2p.wrox.com/ and choose the appropriate category from the left menu bar.
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