Search Engine Marketing, Inc.: Driving Search Traffic to Your Companys Web Site [Electronic resources] نسخه متنی

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Search Engine Marketing, Inc.: Driving Search Traffic to Your Companys Web Site [Electronic resources] - نسخه متنی

Mike Moran, Bill Hunt

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Persuasion


Changing someone's mind about an issue or a behavior is the primary goal of an ever-increasing number of Web sites. These information-oriented sites exist not to make money, but rather to persuade people to do something: give to charity, vote for someone, stop smoking, donate blood, or volunteer to be a Big Brother. All of these causes have Web sites that try to persuade people to particular point of view. Increasingly, Web sites are an integral part of any public relations or political campaign, and are also critical to charitable organizations. If your Web site falls into this category, you are probably trying to influence public opinion or to help people with a particular problem.

Influencing Public Opinion


The Web is fast becoming the tool of choice in influencing opinions. Shallow TV ads are losing credibility with citizens and are increasingly being used to direct people to Web sites for more information, as shown in Figure 5-3. These Web sites are written to persuade people to a point of view, with calls to action that differ somewhat from those of businesses. Obviously navigational queries are important to campaigns with TV and other media ad campaigns, but all of these sites emphasize informational queries, focusing on the best search words ("springfield school budget" or "iraq war") to attract visitors.

Figure 5-3. Competing persuasion sites. Burning public issues more and more are argued by competing pro and con sites on the Web.

Chapter 3) can be started at a moment's notice and can be turned off the instant it is no longer needed (such as when your candidate withdraws from the race). The immediacy of paid search (at start and finish) makes it an appealing technique for influencing public opinion when time is of the essence.

Helping People


Charitable organizations have goals that are the hardest to measure of all. How can you tell whether people stop smoking, much less whether they did so because of your Web site? Just as with the influencer sites previously discussed, calls to action can serve as surrogates for your real goal and help you track something measurable. Evan Balzer, the Director of Market Research and Internet Operations for Guideposts (the publisher of the inspirational magazine of the same name), says that "helping those in need" is a primary goal of their Web site (www.guideposts.org), but that they are also beginning to attract volunteers and donors to their organization.

Obviously, raising money and becoming a volunteer are major calls to action, but there are many others. Organizations frequently measure themselves on the basis of information distributed, so the success metrics might be the number of pages viewed, papers downloaded, or free subscriptions ordered. Balzer notes that Guideposts tracks the number of downloads of their inspirational material as a key measure of their success in helping people who come to their site.

Like other persuasion-oriented sites, charities must emphasize informational queries, because that is what people at their point of need will use. You can see how "stop smoking" and "lung cancer" would be important targets for the American Cancer Society. But such a well-known organization must also consider its ranking for navigational queries such as "cancer society."

Unlike quick PR campaigns that benefit from paid search techniques, helping organizations typically have long-term missions wherein slow and steady work in organic search optimization of informational queries yield great results. Organic approaches are usually less expensive, too, so it fits more easily into constrained charity budgets.


HOW DO I JUGGLE SEVERAL GOALS FOR MY SITE?


Your Web site might have multiple goalsmany do. IBM has some products (server accessories and software upgrades) that it sells online to customers, many other products (mainframe servers and business consulting) it sells offline, and some (servers with industry software) that it sells by passing leads to resellers. Like most companies, IBM also wants to create market awareness for its "e-business" and "on-demand" campaigns. How does IBM juggle all of these goals?

IBM, like most large businesses, has lots of goals, but each individual area usually has only one or two. Typically goals do not conflictif you provide comparison and benefit information for informational queries (that you might close offline or by passing a lead), you can still provide transactional information, too. Different queries are chosen by searchers to satisfy different goals, and they can satisfy different goals for you, too. As Figure 5-4 shows, you can provide overlapping information and use linking to make different kinds of information available. You can help information seekers to either buy online or to switch channels to make transactions.

Figure 5-4. Juggling multiple goals. You can provide overlapping information and use linking to make different kinds of information available.

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