Location Level Two Processes
The next step is to determine SCOR Level Two process types used by each location on the geographic maps. Start by identifying appropriate process categories specific to the location—that is SOURCE, MAKE, DELIVER, and/or RETURN. The second step is to determine the process type—stock-to-order, engineer-to-order, defective, excess inventory, and MRO. A typical manufacturing location might have a profile defined by S1, S2, M1, and D2.In this case D2 refers to direct shipments configured in the manufacturing warehouse to customer specs based on the exact customer order. Not all locations have to have all process categories. A warehouse, for example, may have only D1 and D2 profiles because the plan and deliver replenishment orders are driving the supply from manufacturing. The same warehouse that also issues purchase orders to a contract manufacturer for purchased finished goods may have a profile that includes S1, D1, and D2.In Fowlers' case, the manufacturing locations utilized all process types for SOURCE, MAKE, and DELIVER and just R1 returns. The primary configuration was characterized as S2 for key suppliers of resins and packaging; S1 for contract manufacturers that supplied optical media and optical drives; M2 for CD-ROM replication, fulfillment, and life cycle management; and D2 customer direct parcel ship for CD-ROM replication, fulfillment, and life cycle management. The primary technology products configuration of the Fowlers corporate distribution locations was characterized as S2 and D1 for optical drives and optical media. Another common tool that SCOR users employ is the thread diagram (see Appendix A). The method allows for a more process-oriented picture of material flow. It is ultimately up to the teams to which methods are employed in this part of the analysis.