Supply Chain Excellence—A Handbook for Dramatic Improvement Using the SCOR Model - Supply Chain Excellence [Electronic resources] : A Handbook for Dramatic Improvement Using the SCOR Model نسخه متنی

Supply Chain Excellence—A Handbook for Dramatic Improvement Using the SCOR Model

Peter Bolstorff

Robert Rosenbaum

American Management Association

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Library of Congress Cataloging-in-Publication Data

Bolstorff, Peter.
Supply chain excellence : a handbook for dramatic improvement using
the SCOR model / Peter Bolstorff, Robert Rosenbaum.
p.  cm.
Includes index.

ISBN 0-8144-0730-7

1. Business logistics—Management. I. Rosenbaum, Robert (Robert G.) II. Title.

HD38.5 .B64 2003

658.7—dc21

2002013787

Copyright 2003 Peter Bolstorff and Robert Rosenbaum.

All rights reserved.

Printed in the United States of America.

This publication may not be reproduced,

stored in a retrieval system,

or transmitted in whole or in part,

in any form or by any means, electronic,

mechanical, photocopying, recording, or otherwise,

without the prior written permission of AMACOM,

a division of American Management Association,

1601 Broadway, New York, NY 10019.

Printing number

10 9 8 7 6 5 4 3 2 1

To our own supply chain gangs: Cary, Kristi, and Jenni and Barb, Nicky, Kelly, and Adam

Acknowledgments

We would like to acknowledge those individuals who have directly (and indirectly) contributed to this book. The supply chain colleagues at Pragmatek helped drive the spirit of continuous improvement in applying the SCOR framework—hatching a new set of ideas and refinements with each new project. These are manifest in many of the templates included in this book, and they have helped to improve the effectiveness of our clients supply chains. Specifically, thanks are in order to Tim Allen, Chris Anderson, Doug Bley, Steve Bloom, Joe Comerford, Ron Evans, Chaz Hanisch, David Hendrickson, Bob Jones, Cathy Kuklinski, Sandy Leverentz, Michelle Lohse, Jane Mallin, Steve Manske, Bernie Pieper, Elaine Reichardt, David Strachan, Dan Swartwood, Mike Welch, and Janet Wilson.

The editorial team at Penton Medias Supply Chain Technology News and Transportation & Distribution also lent an invisible hand in this book by offering a wealth of insights and perspectives from the fast-changing world of supply chain management. It includes Dave Blanchard, Jennifer Kuhel, Dan Jacobs, Perry Trunick, Mary Aichlmayr, and Roger Morton.

Gratitude is in order to the Supply-Chain Council and its organization—specifically Scott Stephens and Michihiko Kita-kaze-san for their expertise, feedback, and encouragement. Since 1996, many nights have been spent translating supply chain theory into reliable practice. We are also grateful to Dr. Richard Swanson for his research work in the theory and practice of performance improvement, as well as his mentorship in applying this knowledge through the eras of total quality management, Six Sigma, business process reengineering, lean manufacturing, and now, supply chain. Last, and most important, thanks to the design teams for which it has been such a privilege to serve as their coach. In all cases, we learned more about supply chain performance improvement—saving a lot of money, improving customer satisfaction, and having fun in the process.