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Why This Book?
Of all the conferences, seminars, and individual coaching sessions in which the SCOR model is discussed, none has been more profoundly rewarding than a workshop for fifteen members of the Japanese chapter of the Supply-Chain Council. It was an intensive lecture and interactive discussion, conducted with simultaneous translation. I walked away from it with two major "a-ha's" about the SCOR model as a reliable roadmap for driving a world-class organization.A-Ha Number One. Education is essential to any successful supply chain project. It's a complex subject—more than just transportation and logistics. It demands a heightened understanding of the organizational benefits in terms of finance, customers, and employees. Executives who understand the payback of supply chain projects will more likely fund and sponsor them.
A-Ha Number Two. The SCOR model is a global methodology, understandable in any language. No matter what your company produces, executives everywhere are asking the same basic questions about SCOR: What is it? What is its value? How is it used? Who is using it? How can my organization get started? The answers are the same in any language, as my Japanese friends concurred.
Supply Chain Excellence is a handbook for anybody who is motivated to improve and wants to rely on a rigorous, proven methodology to make sure supply chain improvement is done right. This book tells how one company, Fowlers Inc., started its journey toward supply chain excellence using SCOR.Specifically, Supply Chain Excellence tells how Fowlers navigated through the eight steps of the SCOR project lifecycle:
Educating the enterprise about supply chain improvement to gain support
Building consensus on where to begin the improvement effort
Organizing the effort for success
Conducting the proper competitive analysis to define business opportunity
Building the burning platform for change
Aligning strategy, material flow, work flow, and information flow to focus on the right changes
Putting hard numbers to the financial value of change
Implementing those changes to achieve sustainable competitive advantage
So this book is a working guide for using SCOR as a tool to help senior managers at every step as they undertake supply chain initiatives. To that end, Supply Chain Excellence is structured on a week-by-week project timetable, providing achievable action plans to navigate through the eight steps listed above.Each chapter focuses on a week's worth of work conducted in two days of meetings with follow-up assignments. Included are sample deliverables, summaries of tasks, tables, and figures to illustrate the step-by-step processes. An important note about Fowlers, Inc.: It is not a real company, and the Fowlers employees are not real people. Fowlers is a compilation of circumstances found in a variety of projects. The purpose was to provide a textbook case study that addresses the broadest range of issues, while maintaining continuity to help readers follow the logic of the SCOR approach from beginning to end.Peter Bolstorff
