Supply Chain Excellence [Electronic resources] : A Handbook for Dramatic Improvement Using the SCOR Model نسخه متنی

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Supply Chain Excellence [Electronic resources] : A Handbook for Dramatic Improvement Using the SCOR Model - نسخه متنی

Peter Bolstorff, Robert Rosenbaum

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Value Proposition

Fowlers will grow profitably as the preferred supplier of customers in our targeted markets, driven by exceeding customer requirements.


Critical Success Factors




Maintain revenue contribution by increasing share of food products group product line in existing markets preserving OI (operating income) return.




Drive revenue growth by introducing durable products in the direct-to-consumer market and capturing targeted share.



Achieve overall revenue growth for current year, targeted at 10 percent and after-tax profit of 7 percent.



Maintain image as technical leader in technical products group and food products group product lines while improving overall return on assets.



Rapidly optimize newly implemented Tier One enterprise resource planning system.



Effectively integrate assets of new acquisition.




Critical Business Issues




Customer satisfaction from all channels in the technical products group is negatively impacting sales.



Profits are disappearing from the technology and food products group products based on higher direct and indirect costs.



Revenue forecast to grow to $1.018 billion; actual projection after nine months is $1.000 billion.



Durable products group integration of online capability is behind schedule.



Inventory and receivables are expanding seemingly uncontrollably.



Key customers in food products group are leaving based on price-only criteria.




Fowlers Financial Information




































































Fowlers 2000, 2001 Consolidated Income Statement (in millions)


2001


2000


Change


Revenue


1,000


925


8%


Cost of Revenue (Sales) Expense


860


750


15%


Gross Profit


140


175


-20%


%


14%


19%


Selling, General, Administrative Expenses


70


65


8%


Research and Development Expense


0


0


0%


Total Operating Expenses


930


815


14%


Operating Income


70


110


-36%


%


7%


12%


Interest Expense


(10)


(11)


-9%


Income Before Tax


60


99


-39%


%


6%


11%


Income Tax Expense


23


38


-39%


Income After Tax


37


61


-39%


%


4%


7%


Extra Item Expense


(2)


(3)


-33%


Net Income


35


58


-40%


%


4%


6%













































































Fowlers 2000, 2001 Consolidated Balance Sheet (in millions)


2001


2000


Change


Cash and Short-Term Investments


20


15


26%


Total Receivables


371


370


0%


Total Inventory


215


175


19%


Other Current Assets


50


58


-17%


Total Current Assets


656


618


6%


Property/Plant Equipment Gross


269


248


8%


Accumulated Depreciation


(140)


(123)


12%


Goodwill


122


116


5%


Long-Term Investments


16


14


15%


Other Long-Term Assets


24


25


-4%


Total Net Assets


291


279


4%


Accounts Payables


72


62


14%


Accrued Expenses


31


32


-3%


Short-Term Debt


21


26


-24%


Leases


2


2


20%


Other Current Liabilities


62


60


4%


Total Current Liabilities


188


181


4%


Long-Term Debt


76


71


6%


Minority Interest


11


13


-14%


Other Liabilities


40


43


-6%


Total Liabilities


127


127


0%












Total Employees


6,200


5,700


$/Employee expressed in real $


$161,290


$162,281













































Fowlers Product Group Revenue and Operating Income Performance


Food Products


Technology Products


Durable Products


2001


2000


Change


2001


2000


Change


2001


2000


Change


Revenue


250


278


-10%


450


463


-3%


300


185


62%


Cost of Revenue (Sales) Expense


215


225


-4%


390


375


4%


255


150


70%


Gross Profit


35


53


-33%


60


88


-31%


45


35


29%


%


14%


19%


13%


19%


10%


8%


Selling, General, Administrative Expenses


18


20


-10%


35


33


8%


18


13


35%


Research and Development Expense


0


0


0


0


0


0


Total Operating Expenses


233


245


-5%


425


408


4%


273


163


67%


Operating Income


18


33


-47%


25


55


-55%


28


22


25%


%


7%


12%


6%


12%


6%


5%


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