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Chapter 5: Predict the Emotional Future: Understanding Emotions
What does it mean to be able to understand emotions—step three of our model? Managers with this ability may be better described by the statements in Column A in Exhibit 5.1. People who struggle with this skill are often described by statements such as those listed in Column B. Let’s take a look at two people, each of whom is better described by one column than the other.
Column A: Skillful | Column B: Not Skillful |
|---|---|
Makes correct assumptions about people | Misunderstands people |
Knows the right thing to say | Gets on people’s nerves |
Makes good predictions about what people may feel | Is surprised by how people feel |
Has rich emotional vocabulary | Finds it hard to explain feelings |
Understands that one can feel conflicting emotions | Experiences on-or-off emotions, with few shades of gray |
Has sophisticated emotional knowledge | Has only a basic understanding of emotions |
