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What Makes e-Learning Technology Work?
Even the most creative and advanced e-learning strategy will ultimately fail, if it is not supported by a robust, well-architected technology strategy for the organization. IDC states that in 2003, Fortune 500 companies would lose US$31.5 billion due to inefficiencies resulting from substandard performance and the inability to locate knowledge resources. The ability to easily access rich, multimedia content at anytime, from anywhere, is of the utmost importance in today's knowledge-based economy. Whether the organization chooses to build the technology backbone required for its e-learning strategy, or to outsource the required capabilities to an outside vendor, it is critical to understand the requirements of the enterprise, and to equally understand the capabilities that exist in the marketplace. Figure 5-1 provides an excellent example of the marriage that must be made between demand-the drivers that drive a particular strategy, and supply-the ever-evolving array of technology capabilities that must be provided to support that demand.
Figure 5-1: e-Learning Drivers
The term technology typically refers to the integration of software, hardware, and connectivity components to facilitate the exchange of communications, learning, and knowledge in the organization. To build an integrated technology architecture that will optimally support your e-learning strategy, the technical functionality requirements associated with the processes and content included in the e-learning strategy must be evaluated and mapped to current offerings in the marketplace.
Figure 5-2: Learning Strategy Framework
Many of the enterprise gains from e-learning derive from the cost efficiencies gained through common processes, content, and organizational approaches which are facilitated by the technology architecture. One of the key opportunities in the next wave of e-learning will come from reengineering learning processes within organizations to realize the benefits from investments in e-learning technologies. When shaping the architecture for the e-learning technology framework, one also needs to take into consideration the architectural constraints of the overall enterprise technology strategy, which will help to drive the build-versus-buy decision in the technology area. Most progressive e-learning strategies require an open, or non-proprietary, architecture, which allows additional process, content, and technology components to be easily added from multiple vendors with overall ease of integration. In addition, the overall framework should include standards for integrating existing elements, such as previously developed content, enterprise applications such as financial or human resource systems, and self-paced and live e-learning components, as well as emerging tools and new content.
