The Point of Inflexion
The moment of change arrived at BearingPoint in 1999, when the company committed to making all employees savvy in the ways of e-business. Up to that point, the organization had only known traditional (face-to-face) learning. The company's learning and development organization, had 90 days to develop a training solution and another 90 days to deliver it. The task was clear: Over a 6-month period, the group had to ensure that each employee in the work force of thousands had acquired a fundamental understanding of e-business practices.As the team scrambled for a solution in the summer of 1999, the Internet presented itself as the most viable means of reaching a work force as busy as that of BearingPoint. The Learning and Development team at BearingPoint realized that traditional face-to-face delivery would leave them shy of their objectives. With almost 60 percent of the work force traveling at any given point in time, the last thing the employees needed was more time away from home at a training course. More importantly, taking time away from client commitments and the corresponding opportunity cost of lost consulting revenue would make the project cost-prohibitive.The challenge was a point of inflexion in the training and development timeline for the organization. Present in front of them was an opportunity to break away from the practices of the past. As a team, the learning and development organization turned to the Internet as a means of transforming the learning environment at BearingPointand it has not looked back since.With the delivery mode determined, the group relied on DigitalThink (now Convergys E-Learning Solutions), a custom e-learning company, to host and monitor the adoption of the e-business course among BearingPoint employees. Convergys also provided the company support with course authoring and packaging. The team formulated the learning objectives and gathered credible subject matter experts and sources for the content to support those objectives. White papers, briefs, CD-ROMs, and PowerPoint presentations complemented the course.Six months later, the team had successfully developed and delivered the course as an anytime-anyplace learning effort. The objective had been met. Because it was tied to bonus eligibility, the course had a 95 percent completion rate. An exam was tied to the course to assess understanding and knowledge acquired through the learning process. On a scale of 5, the satisfaction rating for the course was a 4.2. In its first initiative, BearingPoint had leveraged e-communication, e-assessment, and e-training to achieve the learning goal. |
لطفا منتظر باشید ...
