Organizing Business Knowledge — The MIT Process Handbook - Organizing Business Knowledge [Electronic resources] : The MIT Process Handbook نسخه متنی

Organizing Business Knowledge — The MIT Process Handbook

Thomas W. Malone, Kevin Crowston, and George A. Herman, editors

2003 Massachusetts Institute of Technology

All rights reserved. No part of this book may be reproduced in any form by any electronic or mechanical means (including photocopying, recording, or information storage and retrieval) without permission in writing from the publisher.

This book was set in Times New Roman on 3B2 by Asco Typesetters, Hong Kong, and was printed and bound in the United States of America.

Library of Congress Cataloging-in-Publication Data Organizing business knowledge : the MIT process handbook / Thomas W. Malone, Kevin Crowston, and George A. Herman, editors.

p. cm.

Includes bibliographical references and index.

ISBN 0-262-13429-2 (hc. : alk. paper)

1. Knowledge management. 2. Organizational behavior. I. Title: MIT process handbook. II. Malone, Thomas W. III. Crowston, Kevin. IV. Herman, George A. (George Arthur), 1953–

HD30.2.T67 2003

658.40038—dc21

2002045174

In memory of Charles S. Osborn

Contributors

Abraham Bernstein

University of Zurich

Nicholas G. Carr

Harvard Business Review

Kevin Crowston

Syracuse University

Chrysanthos Dellarocas

Massachusetts Institute of Technology

Michael Grunninger

University of Toronto

George A. Herman

Massachusetts Institute of Technology

Yan Jin

Stanford University

Mark Klein

Massachusetts Institute of Technology

Jintae Lee

University of Colorado, Boulder

Thomas W. Malone

Massachusetts Institute of Technology

Elisa O'Donnell

A. T. Kearney

Wanda Orlikowski

Massachusetts Institute of Technology

Charles S. Osborn

late of Babson College

John Quimby

Massachusetts Institute of Technology

Brian T. Pentland

Michigan State University

Austin Tate

University of Edinburgh

George M. Wyner

Boston University

JoAnne Yates

Massachusetts Institute of Technology

Takeshi Yoshioka

Fuji-Xerox Co., Ltd.

Gregg Yost

Digital Equipment Corporation

Acknowledgments

This book is dedicated to Charley Osborn, a key member of the Process Handbook research team starting when he was a graduate student at Harvard Business School and continuing throughout his time as a professor at Babson College. Charley died in December 2001, after a long illness with amyotrophic lateral sclerosis (ALS), and he will be sorely missed by those of us who knew and worked with him. The royalties from this book will be donated, in his memory, to the Osborn Family Fund.

The work described in this book was supported, in part, by the National Science Foundation (Grant Nos. IRI-8903034, IRI-9224093, DMI-9628949, and IIS-0085725), the US Defense Advanced Research Projects Agency (DARPA), and the US Defense Logistics Agency. It was also supported by the following corporate sponsors: Boeing, British Telecom, Daimler Benz, Digital Equipment Corporation, Electronic Data Systems (EDS), Fuji Xerox, Intel Corporation, Matsushita, National Westminster Bank, Statoil, Telia, Union Bank of Switzerland, Unilever, and other sponsors of the MIT Center for Coordination Science and the MIT Initiative on ''Inventing the Organizations of the 21st Century.''

The people who made significant contributions to different aspects of this work are listed as authors of the chapters in this volume, and in the acknowledgments sections of those chapters. It is worth mentioning separately here, however, the following people who played continuing roles throughout large parts of the project:

Co-Principal Investigators for the project: Thomas W. Malone (Project director), Kevin Crowston, Jintae Lee, and Brian Pentland

Full-time project research staff: John Quimby (Software Development Manager) and George Herman (Managing Editor)

Other major contributors: Chrysanthos Dellarocas, Mark Klein, George Wyner, the late Charley Osborne, Abraham Bernstein, and Elisa O'Donnell

Project advisors: Marc Gerstein, Fred Luconi, Gilad Zlotkin, and John Gerhart

Project management: Martha Broad, Bob Halperin, Ed Heresniak, and Roanne Neuwirth

Process Handbook Advisory Board: Michael Cohen, John McDermott, and the late Gerald Salancik.

The software described in this volume is the subject of the following patents: US Patent Nos. 5,819,270; 6,070,163; 6,349,298; European Patent No. 0692113; and other pending patent applications by MIT.