We believe that our proposed genre taxonomy, with its classification of different genres, genre systems, and appropriate contexts of use, can serve as a particularly useful knowledge repository within organizations. It can help managers, consultants, and groupware designers learn communication processes and apply these more effectively to diverse situations. For example, the views of genre use over time and the genre chronology in the genre taxonomy can help people understand how use of a genre both shapes and is shaped by a community's communicative actions over time.By facilitating the deliberation of how genres can coordinate information, the genre taxonomy offers a source for new ideas that may be useful in the design of new communication processes, the redesign of existing communication processes, and in the resolution of problems related to communicative actions. It may also be possible to anticipate potential changes in a genre by examining any evolutionary histories of similar genres represented by the chronology examples in the genre taxonomy. For example, when an organizational change or technology implementation initiates an evolution of a similar genre, we could anticipate (though never completely accurately) how the genre might evolve. We could also plan to adapt the genre to the change by mimicking or modifying variations of the similar genre as they occurred during its evolution.The prototype of the genre taxonomy now contains only fifteen generally accepted genres and several kinds of specific genres used in particular organizations. The set of genres is an open set, so no repository can ever be 'finished'or 'complete'. As with all other knowledge repositories, the more knowledge (in this case, genres) stored within it, the more benefits the genre taxonomy can provide. It is obviously necessary to add more genres to the genre taxonomy and to examine the communication practices in more organizations. However, we believe that the prototype highlights the potential of the genre taxonomy to serve as a valuable knowledge repository that could offer benefits to communities attempting to learn to communicate well or to improve their work processes around communication.
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