The primary contribution of this research project is twofold. First, it suggests a novel approach to addressing the problem of support for dynamic organizational processes. The proposition of using varying specificity as an approach to solving the problem of supporting dynamic organizational processes is novel, nonobvious, promising, and supported by social science theory. Second, the project shows the technical feasibility of this approach. Combining previously separate process-support technologies from well specified and routine, to highly unspecified and dynamic, into a seamlessly integrated system that facilitates the mobility of processes across the specificity frontier during run-time using a common process model is a nontrivial technical achievement. Although the primary focus of this project was not to empirically test the usefulness of the system, it provides some evidence to its plausibility. By developing detailed usage scenarios, based on empirical data, I have shown that a system like the one I have developed could be usable and useful. The preliminary results of the scenario analysis indicate that the variation of process specificity is useful to support dynamic organizational activity. The overhead incurred by actors seems to reduce when attempting to adapt existing (running) processes to changing circumstances compared to traditional approaches. For final proof, however, we will have to wait for a detailed empirical test of the usability and usefulness of such a system in a real-world environment—a substantial research project in its own right.
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