In this chapter, I argued that individual-level research on ICT use can be linked to organization-level research by detailed consideration of the organizational process in which the use is situated. Viewing a process as the way organizations accomplish desired goals and transform inputs into outputs makes the link to organizational outcomes. Viewing processes as ordered collections of activities makes the link to individual work, since individual actors perform these activities. Likewise process theories can be a useful milieu for theoretical interplay between interpretive and positivist research paradigms (Schultz and Hatch 1996). An analysis of the process of seating and serving customers in the two restaurants illustrates how changes in individual work affect the process and thus the organizational outcomes.