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Chapter 8: What Is in the Process Handbook?
George A. Herman, Thomas W. Malone
8.1 Introduction
What kinds of things are included in the Process Handbook? How are they organized? And why did we choose to organize them in this way? This chapter gives our answers to these questions.In developing content for the Process Handbook so far, our primary goal has been to demonstrate that the long-term vision for the project is feasible. That is, we have tried to demonstrate that our basic approach can be used to develop a comprehensive framework for organizing large amounts of useful knowledge about business.In order to achieve these goals, we have focused on creating three primary kinds of entries in the Handbook: (1) generic models of typical business activities (e.g., buying, making, and selling) that occur in many different businesses, (2) specific case examples of interesting things particular companies have done, and (3) frameworks for classifying all this knowledge.The chapter begins with an overview of the kinds of things that are included, the number of entries of each type, and a description of a sample entry. Then it describes each of the major types of content in more detail: generic models of business activities, specific case examples, and frameworks for classifying activities. Finally, it briefly describes several other kinds of things (e.g., resources and exceptions) that are not themselves activities, but that are represented in the Process Handbook.
