Time | This lesson takes approximately 1 hour to complete. |
Goals | Gather information about a computer problem and verify the problem Use online tools such as Knowledge Base and Apple Help to research a problem and its possible solution Use the Apple General Troubleshooting Flowchart to trouble shoot Mac OS X problems Describe the difference between quick fixes and other types of fixes Troubleshoot top Mac OS X issues Perform a Knowledge Base search to identify known issues with a given system |
In this lesson, you'll learn about the troubleshooting process and see how the process can be applied to real-world situations you might encounter using Mac OS X.
There are two goals in troubleshooting: fix the problem properly, and fix it quickly.
To fix a problem properly, you must:
Follow systematic troubleshooting procedures
Use up-to-date references and tools
Not create new problems