Part I: Overview of Technology, Protocols, and the PDIOO Methodology
Chapter 1. Cisco IP Telephony Solution Overview
Legacy Voice and Data Networks
Next-Generation Multiservice Networks
Signaling and Transport Protocols
IP Telephony Deployment Architectures
Chapter 2. Planning, Design, Implementation, Operation, and Optimization Overview
Operation and Optimization Phase
Part II: Large-Scale IPT and Voice-Mail Network
Chapter 3. Large-Scale Enterprise Requirements for IP Telephony
Network Infrastructure Analysis
Telecom Infrastructure Analysis
Chapter 5. Design Phase: Network Infrastructure Design
Network Infrastructure Design Tasks
Chapter 6. Design of Call-Processing Infrastructure and Applications
Securing the IPT Infrastructure
Chapter 7. Voice-Mail System Design
Defining the Voice-Mail System Architecture
Designing a Cisco Unity System
Customizing the Cisco Unity System
Improving the User Experience During Migration
Complete Preimplementation Tasks
Perform Implementation Readiness Analysis
Identify the Implementation Tools
Implementation Acceptance Tests
Post-Implementation Documentation
Chapter 9. Operations and Optimization
CallManager Operation and Monitoring Tools
Day 2 Monitoring and Management Tasks
Appendix A. Cisco IP Phone Models and Selection Criteria
Appendix B. IPT Planning Phase: Network Infrastructure Analysis Questionnaire
Customer Business and Technical Expectations
Power Protection and Environmental Condition
Appendix C. IPT Planning Phase: Telecom Infrastructure Analysis Questionnaire
Analog Device Information (Fax/Modem)
Telephony Features and Applications
Appendix D. IPT Design Phase: IP Phone Selection Questionnaire
User Requirements for Phone Features
Appendix E. IPT Design Phase: IPT Requirement Analysis Questionnaire
Legacy Voice-Mail Integration Requirements
Legacy PBX Integration Requirements
Sizing the CallManager Cluster
Branch Office IPT Requirements
Class of Restriction Requirements
Call-Routing and Dial Plan Requirements
Sizing the PSTN/Gateway Trunks
Power Requirements (Per Site/Per Switch Specific)
Call Admission Control Considerations
Corporate Directory Requirements
Conferencing, Transcoding, and MTP Requirements for Central Sites
Appendix F. Ordering T1/E1 PRI from the Carrier Questionnaire
Appendix G. Voice-Mail Design Questionnaire
Messaging and Directory Architecture
Infrastructure Requirements for Unity Deployment
Unity Integration with PBX/CallManager
Unity Networking with Other Voice-Mail Systems
Appendix H. IPT Implementation Checklist
Implementation Readiness Analysis
Configuration Checklist for Installation of CallManager and Other Application Servers