Defining the voice-mail system architecture
Designing the Cisco Unity system
Understanding the Cisco Unity networking
Networking Octel and Cisco Unity
Customizing the Cisco Unity system
Designing multiple directory handlers
Improving the user experience during migration
Based on the information provided about XYZ in Chapter 3, "Large-Scale Enterprise Requirements for IP Telephony," XYZ uses Microsoft Exchange and has deployed Active Directory (AD) throughout the organization. Therefore, the discussion in this chapter is based on a network using AD and the Exchange message store.
You can use Appendix G, "Voice-Mail Design Questionnaire," to collect the customer requirements and design the voice-mail system accordingly.