In this section, you can use the questions listed in Notes/Comments" section for the full names of the acronyms.)
Other: | |
7 | What is the pilot number that accesses the voice-mail system from internal extensions? |
Voice-Mail Pilot No. | |
8 | What number do employees use to access the voice-mail system from the PSTN? |
| Voice-Mail Access No. | |
9 | What is your current messaging environment? |
10 | Do all users in the organization use the existing message store? |
The following methods are available to integrate the voice-mail systems with the IPT system. You need to know which type of IP integration the voice-mail system supports so that you can design the CallManager system to work properly with the voice-mail system.
TSP Telephony Service Provider
TAPI Telephone Application Programming Interface
SCCP Skinny Client Control Protocol
JTAPI Java Telephony Application Programming Interface
The information that you collect in Table C-8 is useful during the design and implementation of the IPT system to integrate it with the existing voice-mail system.