The implementation readiness analysis includes four categories:
Site readiness
Voice network readiness
Data network readiness
IPT readiness
The following sections cover the checks required for each category before proceeding with the IPT deployment.
The site readiness analysis includes the checks to ensure that all the information is available to begin deploying the IPT endpoints (see Table H-4). The site readiness analysis includes tasks to do the following:
Identify equipment placement and termination points
Ensure that rack space is available to mount the equipment
Ensure that necessary cables and connectors are available
Check the power availability and stable environmental conditions
The voice network readiness analysis includes checks to ensure that the customer has taken all the necessary steps required to integrate, if required, the newly deployed IPT system with legacy PBX, voice-mail, and Automated Call Distribution (ACD) systems. See Table H-5.
Question | Answer | |
---|---|---|
I. Voice Circuit Analysis | ||
1 | Is the interfacing equipment required for integration of PBX, voice-mail, and ACD systems with CallManager available? | |
2 | Do the software versions that run on the PBX, voice mail, and other equipment requiring integration support CallManager? | |
3 | If moving the PSTN circuits from the PBX to the IPT system, does a different telco interface need to be requested? | |
4 | Who are the contacts for the PBX, voice-mail, and ACD systems? You might have to obtain a list of additional contacts, depending on need. This staff should have access rights to make congigurations changes. | PBX system contact name: Work phone: E-mail: Cell phone: Voice mail system contact name: Work phone: E-mail: Cell phone: ACD system contact name: Work phone: E-mail: Cell phone: |
5 | Did you place the order with the telco to terminate the new voice circuits? | |
6 | If you plan to migrate users from the PBX system to the IPT system, have you grouped the identified users? |
The data network readiness analysis includes checks to ensure that the customer data network is ready to carry the voice traffic (see Table H-6). In this analysis, you check whether the customer has followed your recommendations to .ll the gaps in the infrastructure that were identified during the planning phase.
Question | Answer | |
---|---|---|
I. LAN Analysis | ||
1 | Are the switch ports on the LAN switches enabled? Are required QoS configurationssuch as auxiliary VLAN, port trusts, speed/duplex, inline power, and recommended software versionscompleted to connect the IP Phones, servers, and voice gateways? | |
2 | Is the DHCP server configured with all the scopes, correct default gateways, DHCP option 150 or 66, and DNS values? | |
3 | Is the IP helper address configuration that was completed on the routed interface pointing to the right DHCP server for each IP Phone VLAN segment? | |
4 | Did you provide the list of server names and IP addresses to the administrators of the DNS servers? This is required so that DNS servers can resolve the names of the voice servers properly. It is always better to do this in advance because the DNS replication process takes a few hours to replicate the information to all the servers in the network. | |
II. WAN Analysis | ||
1 | Are the WAN routers running the right Cisco IOS software to support the required QoS feature set? | |
2 | Is the configuration on the WAN routers in accordance with QoS recommendations to transport the voice traffic in the priority queue? | |
3 | If a gatekeeper is required for CAC, is it rack mounted, loaded with the right Cisco IOS software, and configured? | |
4 | Do the WAN routers have sufficient DRAM? | |
5 | Are the route-trip delay times between the central and branch sites within the acceptable range to achieve good quality on voice calls? |
The IPT readiness analysis is intended to ensure that the detailed design tasks such as call-processing design, dial plan design, and decisions on the software versions to be deployed in the network are completed and all the necessary software and licenses are available. See Table H-7.
Question | Answer | |
---|---|---|
I. IPT Readiness Analysis | ||
1 | Have you completed a detailed design for call-processing servers, dial plan, gateway selection, and sizing ? | |
2 | If you are deploying Cisco Unity, do you have a detailed design to deploy? | |
3 | Have you completed the design of the CRS/IPCC Express servers and other application servers? | |
4 | Have you completed the design of IPT features, such as AutoAttendant, IVR, Web Dialer, SoftPhone, Cisco IP Communicator, IPMA, and Extension Mobility? | |
5 | Do you have all the servers rack mounted and ready to start the installation of the software? | |
6 | Do you have all the available software disks and licenses? | |
7 | Do you have information on all the latest operating system service releases that need to be applied to servers? |