Cisco.IP.Telephony.Planning.Design.Implementation.Operation.and.Optimization [Electronic resources]

Voice-Mail Infrastructure

In this section, you can use the questions listed in Notes/Comments" section for the full names of the acronyms.) TSP TAPI SCCP JTAPI Other:

7 What is the pilot number that accesses the voice-mail system from internal extensions? Voice-Mail Pilot No.

8 What number do employees use to access the voice-mail system from the PSTN? Voice-Mail Access No.

9 What is your current messaging environment? Exchange 5.5 Exchange 2000 Exchange 2003 Lotus Domino Domino Version

10 Do all users in the organization use the existing message store? Yes No

Notes/Comments

The following methods are available to integrate the voice-mail systems with the IPT system. You need to know which type of IP integration the voice-mail system supports so that you can design the CallManager system to work properly with the voice-mail system. TSP Telephony Service Provider TAPI Telephone Application Programming Interface SCCP Skinny Client Control Protocol JTAPI Java Telephony Application Programming Interface The information that you collect in Table C-8 is useful during the design and implementation of the IPT system to integrate it with the existing voice-mail system.