Bidigare, S. (2000). Information architecture of the shopping cart. Best Practices for the Information Architectures of E-Commerce Ordering Systems, Argus Associates, Inc. Retrieved from: http://argus-asia.com
Ceri, S., Fraternali, P., & Paraboschi, S. (1999). Design principles for data-intensive Web sites. SIGMOD Record, 28, 84-89.
Hill, A. (2001). Top 5 reasons your customers abandon their shopping carts (and what you can do about it). Ziff Davis Smart Business. Retrieved from: http://www.zdnet.com/ecommerce/stories/main/0,10475,2677306,00l
Hudson, W. (2000). Metaphor: A double-edged sword. Interactions, 7(3), 11-15.
Jordan, P.W. (2000). Designing pleasurable products: An introduction to the new human factors. Taylor-Francis.
Kearney, A.T. (1999). Creating a high-impact digital customer experience. White Paper. A.T.Kearney, Inc.
Koch, N., & Turk, A. (1997). Towards a methodical development of electronic catalogues. Electronic Markets, 7(3), 28-31.
Kondilis, T., Makris, C., Markellos, K., Markellou, P., & Tsakalidis, A. (2000). Helcom Project. Proceedings of the Second SE European e-Commerce Conference, Sofia, Bulgaria, 121-126.
Krug, S. (2000). Don’t make me think! A common sense approach to Web usability. Circle.com Library, Macmillan USA.
Lee, J., & Podlaseck, M. (2000). Using a starfield visualization for analyzing product performance of online stores. Proceedings of the ACM EC ’00, October 17-20, Minneapolis, Minnesota.
Maes, P., Guttman, R.H., & Moukas, A.G. (1999). Agents that buy and sell. Communications of the ACM, 42(3), 81-91.
Markellos, K., Markellou, P., Rigou, M., & Sirmakessis, S. (2001). Modeling the behaviour of e-customers. Proceedings of the PCHCI 2001 Panhellenic Conference with International Participation in Human-Computer Interaction, Patras, Greece, pp. 333-338.
Markellos, K., Markellou, P., Rigou, M., Sirmakessis, S., & Tsakalidis, A. (2003). Designing and developing an effective recommendation system for ecommerce stores. Proceedings of the WEBTEC Euromedia 2003, Plymouth, UK, April 14-16, (pp. 50-54).
Markellou, P. (2001). Designing a usable shopping cart. Proceedings of the Workshop W2 Transforming Web Surfers to E-Shoppers, PCHCI 2001 Panhellenic Conference with International Participation in Human-Computer Interaction, Patras, Greece, 57-61. Retrieved from: http://www.hci.gr/papers
Markellou, P., Rigou, M., & Sirmakessis, S. (2005). Mining for Web personalization. In A. Scime (Ed.), Web mining: Applications and techniques. State University of New York College, Brockport: Idea Group Inc.
Nielsen, J. (1993). Usability engineering. Morgan Kaufmann.
Nielsen, J. (2000). Designing Web usability: The practice of simplicity. New Riders Publishing.
Nielsen, J., Farrell, S., Snyder, C., & Molich, R. (2000a). E-Commerce user experience: Product pages. Unpublished report, Nielsen Norman Group.
Nielsen, J., Molich, R., Snyder, C., & Farrell, S. (2000b). E-Commerce user experience: Search. Unpublished report, Nielsen Norman Group.
Pearrow, M. (2000). Web site usability handbook. Rockland, MA: Charles River Media, Inc.
Rewick, J. (2000). E-Tailers try to keep shoppers from bolting at checkout point. The Wall Street Journal.
Robn, J. (1998). Creating usable e-commerce sites. StandardView, 6(3).
Segev, A., Wan, D., & Beam, C. (1995). Designing electronic catalogs for business value: Results of the Commercenet Pilot (CMIT Working Paper). Berkeley, CA: Fisher Center for Management and Information Technology University of California.
Smith, E.R. (2000). e-Loyalty: How to keep customers coming back to your Website. HarperBusiness Edition.
Timm, U., & Rosewitz, M. (1998). Electronic sales assistance for product configuration. Proceedings of the 11th International Bled Electronic Commerce Conference – “Electronic Commerce in the Information Society,” Bled, Slovenia, June (Vol. 1, pp. 8-10).
Vredenburg, K., Isensee, S., & Righi, C. (2002). User-centered design: An integrated approach. Upper Saddle River, NJ: Prentice-Hall Inc.
Yen, B.P.-C., & Kong, R.C.W. (2002). Personalization of information access for electronic catalogs on the Web. Electronic Commerce Research and Applications I, Elsevier Science B.V., 20-40.
Zemke, R., & Connellan, T. (2001). E-service: 24 ways to keep your customers – When the competition is just a click away. AMACOM.