ease of navigation 180
ease of use 285
eBay 223
e-business 282
e-business strategies 286
e-commerce (EC) 44, 107, 126, 205, 212, 291
economic motivation 48
economics of information theory 21
electronic Customer Relationship Management (e-CRM) 157
e-loyalty 282
e-mail 206
e-marketing 304
empathy 117
enduring involvement (EI) 162
enterprise portal 194
e-search 1
e-shop 232
e-tail stores 225
e-tailing 43
external information search 21