implicit profiling 150
individual customer characteristics 257
information accuracy 116
information load 13
information processing approach 22
information processor 130
information quality 115
information relevance 116
information search 19
information search behavior 20
information search process 4
information seeking 55
interactive control 56
interactive dialogue 150
interface design 261
Internet 1, 19, 43, 178, 194, 205
Internet communication 125
Internet experience 58
Internet knowledge 58
Internet literacy 58
Internet marketing 222
Internet markets 282
Internet service provider (ISP) 294
Internet shopping 44
Internet shopping agents (ISAs) 224
Internet skills 25