search costs 6
search facility 114
secure payment 180
secure sockets layer (SSL) 256
ServQual 107
shopping agent Web sites 222
shopping attitude 32
shopping cart 234
shopping experience 57
shopping motives 47
shopping pleasure 50
situational involvement (SI) 162
social affordances 308
social presence 312
store image 53
subjective satisfaction 237
system expertise 12
system quality 114