Andre, E., & Rist, T. (2002). From adaptive hypertext to personalized Web companions. Communications of the ACM, 45(5), 43-46.
Billsus, D., Brunk, C. A., Evans, C., Gladish, B., & Pazzani, M. (2002). Adaptive interfaces for ubiquitous Web access. Communications of the ACM, 45(5), 34-38.
Brown, S., Tilton, A., & Woodside, D. (2002). Online communities pay. McKinsey Quarterly, 19(1), 17.
Burgoon, J. K., Bonito, J. A., Bengtsson, B., Cederberg, C., Lundeberg, M., & Allspach, L. (2000). Testing the interactivity model: Communication processes, partner assessments, and the quality of collaborative work. Journal of Management Information Systems, 16(3), 33-56.
Chiu, W. (2000). Web site personalization. IBM High-Volume Web Site Team, WebSphere Software Platform.
Cingil, I., Dogac, A., & Azgin, A. (2000). A broader approach to personalization. Communications of the ACM, 43(8), 136-141.
Jones, Q. (1997). Virtual-communities, virtual settlements & cyber-archaeology: A theoretical outline. Journal of Computer Mediated Communication, 3(3).
Kirkpatrick, D. (2002). Esther Dyson: Living the networked life. Fortune, 145(11), 168-172.
Moon, Y. (2000). Intimate exchanges: Using computers to elicit self-disclosure from consumers. Journal of Consumer Research, 26, 323-339.
Nass, C., Lombard, M., Henriksen, L., & Steur, J. (1995). Anthropocentrism and computers. Behavior and Information Technology, 14(4), 229-238.
Nass, C., Moon, Y., Fogg, B. J., Reeves, B., & Dryer, C. (1995). Can computers be human personalities? International Journal of Human-Computer Studies, 43(2), 223-239.
Nass, C., & Steur, J. (1994). Voices, boxes and sources of messages: Computers and social actors. Human Communication Research, 19(4), 504-527.
Preece, J. (2001). Sociability and usability: Twenty years of chatting online. Behavior and Information Technology, 20(5), 347-356.
Preece, J. (2002). Supporting community and building social capital. Communications of the ACM, 45(4), 37-39.
Reeves, B., & et al. (1997). The media equation. Stanford, CA: CSLI Publications.