Index

H

Halper, M., reports on Confirm, 86, 89, 113, 122, 128

Hamilton, S., 239

Harel, D., 12

Harvard Business Review, 13

Hedberg, B., 211, 212

Heinrich, E., 5

Hershey Foods' ERP project, 4, 22, 24, 25, 26, 126

Hierarchic structures/systems, 31

Highmark's HighBAR, 22, 23

Hilton Hotels Corporation, Confirm's consortium partner, 86, 101, 113

Hirschheim, R., IS failure study by, 9, 51, 154, 239

Hoare, C. A. R., 10

Howard, A., on project development team membership, 112

Human-centered design, 62