Index

U

UHC, FoxMeyer's Delta case, 94, 102, 114, 117, 123, 130, 145, 146

UHS, 94, 97, 102, 117

Uncertainties, in software development, 6, 8, 16, 29, 38-40

Unisys, 97, 130, 146

United Airlines, 91, 92, 95, 102, 103, 147

University Health System Consortium. See UHC

University Health system. See UHS

User involvement and commitment

contributing factor in software failure, 54, 249

impact on development stages, 61-65

impact on socioorganizational and economic factors, 84, 154, 155

role in CODIS project, 180, 181, 184, 185

role in postabandonment review, 201, 218

User participation, 212, 222, 227, 228

Users, 6, 34, 36, 37, 39, 245, 250. See also End users

Users group

role in CODIS, 154, 156, 158, 160, 162, 167, 171, 175, 176, 181-183, 185

role in successful project outcomes, 223, 225, 226, 233, 235

Users' interaction, 165, 167