When people think of Microsoft Exchange Server, typically the first thing that comes to mind is e-mail. However, e-mail is only part of the functionality of Exchange Server. Public folders provide a powerful means of collaboration, enabling users to easily share many different types of data within an Exchange organization. In addition, public folders can be used as a common repository for data that is accessed by multiple users, such as a customer feedback e-mail address. A well-designed public folder infrastructure enables the user community to work more efficiently, resulting in a smoother workflow and increased productivity.