When you experience a particular problem with the OpenView platform, wouldn't it be nice if the server took some initiative to diagnose and help you resolve the problem more quickly? Some timesaving tasks could include initial data collection, problem categorization, search for relevant eCare documents, notify the appropriate support staff that an incident has happened, and contact HP and report the problem. Taking this dream to another level, after the system contacts HP, they would immediately analyze the reported problem and send you an analysis report with relevant recommendations on how to resolve the problem. Wow, that sounds like a great idea, but when will it be available for OpenView? This dream is already a reality. A sample analysis report is shown here for reference.
Report Available - HP OpenView Self-Healing Services This message has been automatically generated. Please do not reply to this message. Your recently submitted HP OpenView Self-Healing Services incident has been analyzed, a
report has been generated and it is available on the HP OpenView Support web site. Please view your HP OpenView Analysis Report at the following web address (HP Passport sign-in required): - https://support.openview.hp.com/software/analysis /report?incident=00306E2C804F-1089649416-625345064-1073641417572 Incident Summary: Date/Time: Jan 9, 2004 9:43:37 AM GMT Machine Name: tester Application: self-healing services ID: 00306E2C804F-1089649416-625345064-1073641417572 Short Description: Test After you sign-in with an HP Passport account, you may need to provide the HP OpenView Support system handle which was used to submit the incident. You can find this system handle in the HP OpenView Self-Healing Services client profile located on the system from which this incident was submitted. This report will provide you with customized information and assistance to help you solve your software difficulties and keep your systems running smoothly. In the event that you require personal assistance, you will also be able to initiate a support case for this incident from the analysis report. Thank you! HP OpenView Self-Healing Services Team
SHS installs on the management server in two phases. The
Instant Support Enterprise Edition (ISEE) client must be installed first. This client software is responsible for communication with database and analysis servers located within HP regional sites. These HP servers run the SHS application software within a secure environment. The software is responsible for receipt of the incoming request from the client (ISEE). Refer to the ISEE web site, http://www.hp.com/hps/hardware/hw_instantl, for more information about how ISEE is utilized for the datacenter, desktop or distributed environment. Download the current ISEE client at http://www.software.hp.com/. The ISEE client sends encrypted incident information to the HP analysis and problem diagnosis servers. This is done seamlessly without operator intervention. The client and server perform authentication checks prior to incident data transfer using encrypted private and public keys. The SHS client provides the user interface and incident management infrastructure, which performs the tasks of monitoring the OV management server for errors, analyzing the error message, and sending local information messages to the administrator. If the incident requires further analysis (per the configuration) it is sent to the HP servers using the HTTP port. The SHS environment supports a secure proxy for Internet communications.
These capabilities are available for the OpenView server platform free of charge. You can find out more about SHS and download the client software from: http://support.openview.hp.com/self_healing.jsp. Read the SHS documentation for installation instructions.