| Copyright |
| Praise for HP OpenView System Administration Handbook |
| Hewlett-Packard® Professional Books |
| How This Book Is Organized |
| Acknowledgements |
| Who This Book Is For |
| Conventions Used in This Book |
| Part 1.
Network Node Manager, Customer Views, and Service Information Portal |
|
Chapter 1.
Introduction to Network Node Manager, Customer Views, and Service Information Portal |
|
Section 1.1.
AN SNMP COKE MACHINE |
|
Section 1.2.
WHAT NETWORK NODE MANAGER PROVIDES |
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Section 1.3.
WHAT CUSTOMER VIEWS PROVIDES |
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Section 1.4.
WHAT SERVICE INFORMATION PORTAL PROVIDES |
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Section 1.5.
OBTAINING EVALUATION COPIES OF NNM, CV, AND SIP |
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Section 1.6.
ADDITIONAL OPENVIEW PRODUCTS |
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Section 1.7.
SOME HELPFUL URLS |
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Chapter 2.
Why Network and Systems Management Systems Fail |
|
Section 2.1.
…TO WORK PROPERLY |
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Section 2.2.
…TO EFFECTIVELY MANAGE THE ENTERPRISE GROWTH |
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Section 2.3.
…TO MANAGE EVERYTHING AT ONCE |
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Section 2.4.
…TO EVEN GET OFF THE GROUND |
|
Section 2.5.
SUMMARY |
|
Chapter 3.
Create a Deployment Plan |
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Section 3.1.
MANAGEMENT REQUIREMENTS |
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Section 3.2.
DEFINE THE MANAGEMENT DOMAIN |
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Section 3.3.
ARE THERE FIREWALLS WITHIN THE MANAGEMENT DOMAIN? |
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Section 3.4.
OUT-OF-BAND NETWORK MANAGEMENT |
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Section 3.5.
BACKUP AND RECOVERY REQUIREMENTS |
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Section 3.6.
AUTHENTICATION, AUTHORIZATION, AND ACCESS CONTROL REQUIREMENTS |
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Section 3.7.
EVENT CORRELATION REQUIREMENTS |
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Section 3.8.
HIGH AVAILABILITY AND FAULT TOLERANCE REQUIREMENTS |
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Section 3.9.
CONFIGURATION AND CHANGE MANAGEMENT PROCESS REQUIREMENTS |
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Section 3.10.
HARDWARE CONFIGURATION REQUIREMENTS |
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Section 3.11.
SUMMARY |
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Chapter 4.
Out-of-the-box Network Node Manager |
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Section 4.1.
NNM DISCOVERY |
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Section 4.2.
SYMBOLS AND OBJECTS |
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Section 4.3.
ALARM CATEGORIES |
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Section 4.4.
QUERYING THE MIB |
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Section 4.5.
WEB ACCESS |
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Section 4.6.
SUMMARY |
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Chapter 5.
Network Discovery |
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Section 5.1.
SEEDING INITIAL DISCOVERY |
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Section 5.2.
ADDITIONAL DISCOVERY METHODS |
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Section 5.3.
NETMON POLLING STATISTICS |
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Section 5.4.
CONFIGURING SNMP COMMUNITY NAMES |
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Section 5.5.
FIREWALL CONSIDERATIONS IN NETWORK DISCOVERY |
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Section 5.6.
SUMMARY |
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Chapter 6.
Customizing NNM from the GUI |
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Section 6.1.
CUSTOMIZING SUBMAPS |
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Section 6.2.
SUMMARY |
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Chapter 7.
Advanced Customization |
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Section 7.1.
Application Integration using Application Registration Files (ARFs) |
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Section 7.2.
Application Integration using Web Launcher Registration Files (WLRF) and Network Presenter Registration Files (NPRF) |
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Section 7.3.
Defining Custom Symbols and Fields |
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Section 7.4.
Summary |
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Chapter 8.
Data Collection and Event Configuration |
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Section 8.1.
CREATING A DATA COLLECTION |
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Section 8.2.
CREATING THRESHOLD AND REARM EVENTS |
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Section 8.3.
CUSTOMIZING EXISTING DATA COLLECTIONS |
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Section 8.4.
CUSTOMIZING EXISTING EVENTS |
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Section 8.5.
TEST YOUR KNOWLEDGE OF DATA COLLECTION AND EVENTS |
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Section 8.6.
DETAILED SOLUTION TO NETWORK PRINTER EXERCISE |
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Section 8.7.
SUMMARY |
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Chapter 9.
Scalability and Distribution |
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Section 9.1.
REMOTE CONSOLES |
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Section 9.2.
CONFIGURING THE ON-DEMAND LEVEL FOR A MAP |
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Section 9.3.
CONFIGURING THE POLLING FREQUENCY |
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Section 9.4.
DEFINING FILTERS |
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Section 9.5.
DISTRIBUTED INTERNET MONITORING (DIM) |
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Section 9.6.
SUMMARY |
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Chapter 10.
Customer Views |
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Section 10.1.
THE FIVE ADDITIONAL VIEWS |
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Section 10.2.
THE OVCUSTOMER UTILITY |
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Section 10.3.
CONFIGURING THE HIERARCHICAL SUBMAP BUILDER |
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Section 10.4.
SUMMARY |
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Chapter 11.
Service Information Portal |
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Section 11.1.
GENERIC NET DEMO |
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Section 11.2.
INTEGRATING SIP WITH NNM |
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Section 11.3.
SUMMARY |
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Chapter 12.
Introduction to OpenView Operations (OVO) |
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Section 12.1.
MONITORING THE ENTERPRISE WITH OVO |
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Section 12.2.
THE OVO OPERATOR |
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Section 12.3.
THE OVO ADMINISTRATOR |
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Section 12.4.
TEMPLATE ADMINISTRATORS |
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Section 12.5.
SUMMARY |
| Part 2.
OpenView Operations |
|
Chapter 13.
Out-of-the-box with HP OpenView Operations |
|
Section 13.1.
CONSIDER A SERVICE LEVEL IMPLEMENTATION |
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Section 13.2.
PRE- AND POST-SOFTWARE INSTALLATION SUMMARY |
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Section 13.3.
INSTALLING THE MANAGEMENT SERVER |
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Section 13.4.
AGENT SOFTWARE INSTALLATION |
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Section 13.5.
OPENVIEW STATUS CHECKS |
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Section 13.6.
OVO AUTOMATIC STARTUP AT BOOT TIME |
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Section 13.7.
THE ADMINISTRATOR CONSOLE |
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Section 13.8.
WINDOWS AND MENUS |
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Section 13.9.
NODES, NODE GROUPS, NODE LAYOUT GROUPS, NODE HIERARCHIES |
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Section 13.10.
MESSAGE GROUPS |
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Section 13.11.
USERS AND USER PROfiles |
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Section 13.12.
APPLICATIONS |
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Section 13.13.
THE OPERATOR CONSOLE |
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Section 13.14.
CONFIGURE A NEW OVO OPERATOR |
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Section 13.15.
CONFIGURE THE MANAGEMENT SERVER |
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Section 13.16.
WORKING FROM THE COMMAND LINE |
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Section 13.17.
PROBLEM SOLVING WITH OPENVIEW OPERATIONS |
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Section 13.18.
OVO SERVER AND NODE RESOURCES |
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Section 13.19.
DOCUMENTATION |
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Section 13.20.
TOOLS AND RESOURCES |
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Section 13.21.
SUMMARY OF EXECUTING OVOINSTALL |
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Section 13.22.
SUMMARY |
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Chapter 14.
Agents, Policies and Distribution |
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Section 14.1.
THE OVO AGENTS |
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Section 14.2.
THE OVO MANAGEMENT SERVER PROCESSES |
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Section 14.3.
AGENTS ALIVE AND WELL AT ALL TIMES |
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Section 14.4.
AGENT INSTALLATION |
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Section 14.5.
AGENT CONFIGURATION |
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Section 14.6.
POLICIES |
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Section 14.7.
ACTIONS, MONITORS, COMMANDS AND EXTERNAL NOTIFICATION SERVICES |
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Section 14.8.
USING TEMPLATES FOR MESSAGE SUPPRESSION |
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Section 14.9.
CONTROL MESSAGES WITH MESSAGE CORRELATION |
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Section 14.10.
DISTRIBUTION |
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Section 14.11.
SUMMARY |
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Chapter 15.
Smart Plug-Ins |
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Section 15.1.
INSTALLING AN SPI |
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Section 15.2.
COMPONENTS OF AN SPI |
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Section 15.3.
TYPES OF SPIS |
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Section 15.4.
SPI DOCUMENTATION AND WHITE PAPERS |
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Section 15.5.
SPI TRAINING |
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Section 15.6.
SUMMARY |
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Chapter 16.
Built-in Performance Tools |
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Section 16.1.
EMBEDDED PERFORMANCE AGENT (OVOA) |
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Section 16.2.
THE PERFORMANCE AGENT |
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Section 16.3.
OTHER PERFORMANCE TOOLS |
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Section 16.4.
OPERATING SYSTEM TOOLS INTEGRATION EXAMPLE |
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Section 16.5.
DOCUMENTS AND REFERENCES |
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Section 16.6.
SUMMARY |
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Chapter 17.
Server Administration |
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Section 17.1.
SYSTEM ADMINISTRATION RESPONSIBILITIES |
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Section 17.2.
SYSTEM STARTUP AND SHUTDOWN |
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Section 17.3.
FILE SYSTEMS AND DISKS |
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Section 17. 4.
OVO SERVER BACKUP |
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Section 17.5.
CONFIGURATION DOWNLOAD |
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Section 17.6.
CONFIGURATION UPLOAD |
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Section 17.7.
HISTORY DOWNLOAD |
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Section 17.8.
AUDITING |
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Section 17.9.
REPORTING |
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Section 17.10.
UTILITIES AND CONTRIBUTED TOOLS |
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Section 17.11.
SUMMARY |
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Chapter 18.
Oracle for OpenView |
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Section 18.1.
DATABASE TERMINOLOGY |
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Section 18.2.
DATABASE STRUCTURES |
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Section 18.3.
ENVIRONMENT VARIABLES |
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Section 18.4.
DATABASE files AND DIRECTORY LOCATIONS |
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Section 18.5.
DATABASE STARTUP AND SHUTDOWN |
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Section 18.6.
DATABASE QUERIES |
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Section 18.7.
DATABASE REPORT |
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Section 18.8.
DATABASE TOOLS AND RESOURCES |
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Section 18.9.
SUMMARY |
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Chapter 19.
Enterprise Management Flexibility with Multiple Management Servers |
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Section 19.1.
DISTRIBUTED OPENVIEW SERVER CONCEPTS |
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Section 19.2.
TERMINOLOGY |
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Section 19.3.
DIRECTORIES |
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Section 19.4.
COMMANDS AND UTILITIES |
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Section 19.5.
TEMPLATES |
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Section 19.6.
MESSAGE FORWARDING |
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Section 19.7.
BUILDING A BACKUP SERVER |
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Section 19.8.
ESCALATIONS |
| 19.9 CONFIGURATION VARIABLES |
|
Section 19.10.
SUMMARY |
| Part 3.
OpenView Best Practices |
|
Chapter 20.
Security |
|
Section 20.1.
DCE-RPC PROCESSES AND COMMUNICATIONS |
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Section 20.2.
GENERAL TCP/IP AND RPC COMMUNICATIONS |
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Section 20.3.
NON-RPC AGENTS |
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Section 20.4.
HTTP PROXY AGENT |
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Section 20.5.
USERS AND PASSWORDS |
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Section 20.6.
files AND DATA |
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Section 20.7.
AUDITS |
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Section 20.8.
ENHANCED SECURITY |
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Section 20.9.
GENERAL SECURITY MEASURES |
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Section 20.10.
SUDO |
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Section 20.11.
SECURE SHELL (SSH) FOR HP-UX |
|
Section 20.12.
THE FIREWALL |
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Section 20.13.
SUMMARY |
|
Chapter 21.
Plan, Document, Take Corrective Actions, Administer Changes |
|
Section 21.1.
PLANNING THE OVO ENVIRONMENT |
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Section 21.2.
OVO DOCUMENTATION |
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Section 21.3.
CORRECTIVE ACTIONS |
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Section 21.5.
SUMMARY |
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Chapter 22.
Troubleshooting Tools and Techniques |
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Section 22.1.
DATA GATHERING TECHNIQUES AND TOOLS |
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Section 22.2.
FUNCTIONAL CHECKS |
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Section 22.3.
PROBLEM SOLVING |
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Section 22.4.
SELF-HEALING SERVICES (SHS) |
|
Section 22.5.
SUMMARY |
| Part 4.
OpenView Operations for Windows |
|
Chapter 23.
Introducing OVO for Windows |
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Section 23.1.
ARCHITECTURE |
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Section 23.2.
INSTALLATION |
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Section 23.3.
EXPLORING THE FEATURES OF THE CONSOLE |
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Section 23.4.
MESSAGE PROCESSING |
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Section 23.5.
SUMMARY |
|
Chapter 24.
OVO Windows and OVO UNIX Interoperability |
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Section 24.1.
OVOW and OVOU Communications |
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Section 24.2.
Message Forwarding |
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Section 24.3.
Policy, Template, and Service Data Exchange |
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Section 24.4.
Comparing Features of OVOU and OVOW |
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Section 24.5.
Summary |
|
Chapter 25.
OVOW Implementation Tasks |
|
Section 25.1.
AUTO-DISCOVERY AND AUTO-DEPLOYMENT |
|
Section 25.2.
ADD NODES |
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Section 25.3.
CREATE AND DEPLOY POLICIES |
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Section 25.4.
TOOLS, AUTOMATIC COMMANDS, AND SERVICES |
|
Section 25.5.
SUMMARY |
|
Appendix A.
OpenView Commands Quick Reference Guide |
|
Section A.1.
NETWORK NODE MANAGER COMMANDS |
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Section A.2.
CUSTOMER VIEWS AND SERVICE INFORMATION PORTAL COMMANDS |
|
Section A.3.
OPENVIEW OPERATIONS COMMANDS |
|
Appendix B.
Hostname Resolution |
|
Section B.1.
THE DEFINITION OF HOSTNAME |
|
Section B.2.
SETTING A SYSTEMS HOSTNAME |
|
Section B.3.
ARE /ETC/HOSTS, NIS, AND DNS CONFIGURED PROPERLY? |
|
Section B.4.
SUMMARY |
|
Appendix C.
Resources |
|
Section C.1.
BOOKS |
|
Section C.2.
CERTIFICATION |
|
Section C.3.
DATABASES |
|
Section C.4.
HP INFORMATION AND RESOURCES |
|
Section C.5.
JAVA |
|
Section C.6.
LDAP |
|
Section C.7.
MANAGED NODES |
|
Section C.8.
MIBS |
|
Section C.9.
NETWORKING AND SERVICE MANAGEMENT |
|
Section C.10.
OPENVIEW SELF HEALING SERVICES |
|
Section C.11.
OPENVIEW DOCUMENTATION, SUPPORT, AND PRODUCT RESOURCES |
| C. 12 PERFORMANCE |
| C. 13 RFCS |
|
Section C.14.
SECURITY |
|
Section C.15.
SOFTWARE |
|
Section C.16.
SNMP |
|
Section C.17.
SYSTEM ADMINISTRATION |
|
Section C.18.
TRAINING |
|
Section C.19.
TROUBLESHOOTING |
|
Section C.20.
USER GROUPS |
|
Section C.21.
UNIX |
|
Section C.22.
WHITE PAPERS |
| Index |