The Emotionally Intelligent Manager: How to Develop and Use the Four Key Emotional Skills of Leadership
byDavid R. CarusoandPeter Salovey
ISBN:0787970719
Jossey-Bass
2004
(294 pages)
This practical guide to understanding, developing, and applying emotional intelligence in the workplace details a four-part hierarchy of emotional skills: identifying emotions, using them to facilitate thinking, and understanding and managing emotions.