The Value PropositionChapter 3, "E-Learning Under the Microscope") from Internet learning, which included $41 million generated in savings through the development of a partner portal, the Partner E-Learning Connection (PEC). A later study conducted in April 2004 demonstrated that PEC generated $16 for every dollar spent on it during the course of fiscal year 2003. (See Chapter 3 for a complete analysis.) A nonmeasurable benefit of this tool is the value and competitive advantages that accrue to Cisco partners and resellers by deploying a comprehensive Internet learning system including assessment, training, and knowledge sharing for partners. The increased success that Cisco has experienced with the partner program through e-learning for partner employees underscores the business advantages of empowering not just the immediate, but also the extended workforce of an organizationits partner and reseller channel. |