Index

H

Hammer, M., 261, 274–85

Handbook. See Process Handbook

Handbook of organizational processes, 369

Hardware resources, 298

''Heidi's problem'' (support-systems scenario), 528, 531, 532, 534–35, 536, 540

Hierarchical structure, 9, 404. See also Specialization

Hierarchy. See also Specialization hierarchy

of actions (processes), 17

of classes (PIF), 554

controlled, 309, 310

decomposition, 476

vs. market, 94

object specialization (and upward propagation), 160–61

template-oriented component, 516

High-risk systems, Perrow on, 261, 285–88

Hiring process

case examples of

for business process redesign, 389–400

in Process Handbook, 244

as Process Handbook field test, 31–34

deep structure for, 409–10

via Internet, 395, 397, 446

and process repository, 446

Home Depot, 397

Human actors

assumptions about, 526–27

deterministic and voluntaristic, 183

decision-making by, 525–26

Human Genome Project (HGP), 6