Index

K

Kearney, AT, consulting firm, 31, 32, 389

Knowledge, common, 62–63

Knowledge base. See also Database, Handbook; Databases

of coordination processes, 426

for Process Handbook project, 3, 435

and Process Recombinator, 419–20

Knowledge Interchange Format, 571

Knowledge management, 374

Knowledge (process) repository

of Phios, 443, 336

process redesign with, 379–80, 400–401

approach of (deep and surface structures), 381–89

case example for (hiring process), 389–400

evaluation of, 401–402

future efforts on, 402

and previous approaches, 380–81

for Process Recombinator, 403 (see also Process Recombinator)

Knowledge Sharing Initiatives, 571

Kotler, Philip, 242