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Hack 95 Troubleshoot Hardware by Decoding Device Manager Error Messages


The Device Manager is a great hardware
troubleshooting tool, but you'll need this hack to
make sense of the error messages it relays to you.
Here's how to decode the cryptic messages and how to
use the messages to solve hardware woes.

If you install and uninstall enough
hardware on your system, error messages and system conflicts are a
way of life. XP does a far better job than previous versions of
Windows at keeping conflicts to a minimum, but on occasion they still
pop up.

The first step in resolving these problems is to use
XP's built-in Hardware Troubleshooters. Choose Start
Help and Support Hardware
"Fixing a hardware problem" and
under "Fix a problem" click
Hardware Troubleshooter. It's a wizard-style
interface, so follow the prompts.

But that won't always solve the conflict. Luckily,
XP includes a built-in way to resolve system conflicts by hand: using
the Device Manager, XP's best all-around
hardware-troubleshooting tool. Run it by typing
devmgmt.msc at a command prompt or in the Run box.
You'll see a list of all the devices installed on
your system, as shown in Figure 12-1.


Figure 12-1. The Device Manager displaying all the devices installed on your system


To find information about any device, right-click on it and choose
Properties. The device's multitabbed Properties
dialog box appears, as shown in Figure 12-2.
You'll be able to get comprehensive information
about the device from here. You can also do troubleshooting by
clicking on the Troubleshoot button.


Figure 12-2. The Device Manager General tab


When you open the Device Manager to the view shown in Figure 12-1, an icon will be displayed next to any device
involved in a system conflict. A yellow exclamation point means that
the device has a problem or conflict of some sort. A red
"X" means that the device is
disabled. A blue "i" (which stands
for information) means that the device's resource
configuration has been altered via the Device Manager.


The blue "i" icon shows up only
when you choose one of two views: "Resource by
type" or "Resource by
connection." To switch to those views, use the View
menu.

Only the yellow and red icons mean that there's a
problem of some sort. To find out more details about the problem,
double-click on the device that has an icon next to it, and an error
message and error code will appear in the "Device
status" section of the General tab shown in Figure 12-2. Those error messages are supposed to help you
solve the hardware problem. Unfortunately, though,
they're cryptic at best, and, as a general rule, you
won't be any closer to resolving the problem after
you read them.

However, armed with the right knowledge, you can resolve the problems
based on the error message you see. The advice in Table 12-1 (adapted from MS Knowledge Base article
125174) tells you how to use the Device Manager to solve the
problem.

Table 12-1. Device Manager error codes, messages, and potential solutions

Code


Error message


Recommended solution


1


This device is not configured correctly.


Update the drivers by choosing Update Driver from the Driver tab, and
follow instructions in the Hardware Update wizard. You can also try
removing the device in the Device Manager and running the Add New
Hardware wizard from Control Panel.


2


The <type> device loader(s) for this device
could not load the device driver.


Update the drivers by choosing Update Driver from the Driver tab, and
follow instructions in the Hardware Update wizard. You can also try
removing the device in the Device Manager and running the Add New
Hardware wizard from Control Panel.


3


The driver for this device might be corrupt or your system may be
running low on memory or other resources.


Update the drivers by choosing Update Driver from the Driver tab, and
follow instructions in the Hardware Update wizard. You can also try
removing the device in the Device Manager and running the Add New
Hardware wizard from Control Panel. In addition, check memory and
system resources by right-clicking My Computer, choosing Properties
Advanced tab, and then clicking Settings under Performance
to see whether that is the problem. You might have to install more
RAM to solve the problem. Also, try clicking Troubleshoot on the
General tab of the device, in order to run the troubleshooting
wizard.


4


This device is not working properly because one of its drivers may be
bad, or your Registry may be bad.


Update the drivers by choosing Update Driver from the Driver tab, and
follow instructions in the Hardware Update wizard. You can also try
removing the device in the Device Manager and running the Add New
Hardware wizard from Control Panel. If neither of these resolves the
problem, get a new .inf driver file from the
hardware manufacturer.


5


The driver for this device requested a resource that Windows does not
know how to handle.


Update the drivers by choosing Update Driver from the Driver tab, and
follow instructions in the Hardware Update wizard. You can also try
removing the device in the Device Manager and running the Add New
Hardware wizard from Control Panel.


6


Another device is using the resources this device needs.


Click on Troubleshoot on the General tab to run the Hardware
Troubleshooter.


7


The drivers for this device need to be reinstalled.


Click Reinstall Driver.


8


Code 8 has many error messages associated with it.


Click Update Driver. You can also try removing the device in the
Device Manager and running the Add New Hardware wizard from Control
Panel.


9


Code 9 has several error messages associated with it.


Try removing the device in the Device Manager and running the Add New
Hardware wizard from Control Panel. If that doesn't
work, contact the manufacturer for the correct registry settings or
updated drivers. You might also need to update your
system's BIOS.


10


This device either is not present, is not working properly, or does
not have all the drivers installed. This code may also have a
manufacturer-specific error message associated with it, depending on
the device.


Make sure that the device is physically connected to the computer
properly. If that doesn't work, update the driver
from the Driver tab.


11


Windows stopped responding while attempting to start this device and
therefore will never attempt to start this device again.


Contact the hardware manufacturer for updated drivers.


12


This device cannot find enough free <type>
resources that it can use. Note: <type> is a
resource type, such as IRQ, DMA, Memory, or I/O.


Click Hardware Troubleshooter and run the troubleshooting wizard.


13


This device either is not present, is not working properly, or does
not have all the drivers installed.


Click Detect Hardware. You can also try removing the device in the
Device Manager and running the Add New Hardware wizard from Control
Panel.


14


This device cannot work properly until you restart your computer.


Restart your computer.


15


This device is causing a resource conflict.


Click Troubleshoot on the General tab of the device, and run the
troubleshooting wizard


16


Windows cannot identify all the resources this device uses.


Click the Resources tab and manually enter the settings as detailed
by the manufacturer's documentation.


17


The driver information file <name> is
telling this child device to use a resource that the parent device
does not have or recognize. Note: <name> is
the .inf file for the device.


Click Update Driver. You can also try removing the device in the
Device Manager, and running the Add New Hardware wizard from Control
Panel.


18


Reinstall the drivers for this device.


Click Reinstall Driver.


19


Your Registry may be bad.


Click Check Registry.


20


Windows could not load one of the drivers for this device.


Click Update Driver.


21


Windows is removing this device.


Wait several seconds and then refresh the Device Manager view. If the
device appears, restart your computer.


22


This device is disabled.


Click Enable Device.


22


This device is not started.


Click Start Device.


23


Several error messages may appear with Code 23.


Click on Properties or Update Driver, depending on which button
appears.


24


This device is not present, is not working properly, or does not have
all its drivers installed.


Click Detect Hardware or Update Drivers, depending on which button
appears.


25


Windows is in the process of setting up this device.


Restart your computer.


26


Windows is in the process of setting up this device.


Restart your computer.


27


Windows can't specify the resources for this device.


Remove the device in the Device Manager, and run the Add New Hardware
wizard from Control Panel. If the device still does not work, get
updated drivers or other assistance from the manufacturer.


28


The drivers for this device are not installed.


Click Reinstall Driver. You can also remove the device in the Device
Manager and run the Add New Hardware wizard from Control Panel. If
the device still does not work, get updated drivers from the
manufacturer.


29


This device is disabled because the firmware for the device did not
give it the required resources.


Check the device's documentation on how to enable
its BIOS. If that doesn't work, enable the device in
your computer's CMOS settings.


30


This device is using an Interrupt Request (IRQ) resource that is in
use by another device and cannot be shared. You must change the
conflicting setting or remove the real-mode driver causing the
conflict.


Check Device Manager to see if another device is using the same IRQ
and disable it. If you can't find another device
using the IRQ, look for drivers loaded in a
Config.sys or Autoexec.bat
file, and disable them.


31


This device is not working properly because Windows cannot load the
drivers required for this device.


Click on Properties. If that doesn't work, remove
the device in the Device Manager, and run the Add New Hardware wizard
from Control Panel. If the device still does not work, get updated
drivers or other assistance from the manufacturer.


32


Windows cannot install the drivers for this device because it cannot
access the drive or network location that has the setup files on it.


Restart the computer.


33


Windows cannot determine which resources are required for this
device.


Contact the hardware manufacturer and configure or replace the
device. Also try starting the troubleshooting wizard by clicking on
Troubleshoot on the General tab.


34


Windows cannot determine the settings for this device. Consult the
documentation that came with this device and use the Resource tab to
set the configuration.


Change the hardware settings by following the
manufacturer's instructions and then using the
Resources tab to configure the device. Also try starting the
troubleshooting wizard by clicking on Troubleshoot on the General
tab.


35


Your computer's system firmware does not include
enough information to configure and use this device properly. To use
this device, contact your computer manufacturer to obtain a firmware
or BIOS update.


Run the troubleshooting wizard by clicking on Troubleshoot on the
General tab. If that does not work, get a new or updated BIOS from
your computer manufacturer.


36


This device is requesting a PCI interrupt but is configured for an
ISA interrupt (or vice versa). Please use the
computer's system setup program to reconfigure the
interrupt for this device.


Check your computer's documentation for how to
reconfigure the IRQ settings in the BIOS. Also, try starting the
troubleshooting wizard by clicking on Troubleshoot on the General
tab.


37


Windows cannot initialize the device driver for this hardware.


Uninstall and then reinstall the driver. Also, try starting the
troubleshooting wizard by clicking on Troubleshoot on the General
tab.


38


Windows cannot load the device driver for this hardware because a
previous instance of the device driver is still in memory.


Restart the computer. Also, try starting the troubleshooting wizard
by clicking on Troubleshoot on the General tab.


39


Windows cannot load the device driver for this hardware. The driver
may be corrupt or missing.


Uninstall and then reinstall the driver. Also, try starting the
troubleshooting wizard by clicking on Troubleshoot on the General
tab.


40


Windows cannot access this hardware because its service key
information in the registry is missing or recorded incorrectly.


Uninstall and then reinstall the driver. Also, try starting the
troubleshooting wizard by clicking on Troubleshoot on the General
tab.


41


Windows successfully loaded the device driver for this hardware but
cannot find the hardware device.


Uninstall and then reinstall the driver. Also, try starting the
troubleshooting wizard by clicking on Troubleshoot on the General
tab. If the device is non-Plug-and-Play, you may need to run the Add
Hardware wizard. To do that, from the Control Panel, choose
Performance and Maintenance -> System -> Hardware -> Add
Hardware Wizard.


42


Windows cannot load the device driver for this hardware because there
is a duplicate device already running in the system.


Restart the computer. Also, try starting the troubleshooting wizard
by clicking on Troubleshoot on the General tab.


43


Windows has stopped this device because it has reported problems.


Check the hardware documentation. Also, try starting the
troubleshooting wizard by clicking on Troubleshoot on the General
tab.


44


An application or service has shut down this hardware device.


Restart the computer. Also, try starting the troubleshooting wizard
by clicking on Troubleshoot on the General tab.


45


Currently, this hardware device is not connected to the computer.


Reconnect the device to the computer.


46


Windows cannot gain access to this hardware device because the
operating system is in the process of shutting down.


No fix should be necessary; the device should work properly when you
start your computer.


47


Windows cannot use this hardware device because it has been prepared
for "safe removal" but it has not
been removed from the computer.


Unplug the device from your computer and then plug it in again.


48


The software for this device has been blocked from starting because
it is known to have problems with Windows. Contact the hardware
vendor for a new driver.


Get and install a new or updated driver from the hardware
manufacturer.


49


Windows cannot start new hardware devices because the system hive is
too large (exceeds the Registry Size Limit).


Uninstall any devices you are no longer using. To see devices that
are using drivers, but are no longer attached to your computer, see
[Hack #96]


12.2.1 See Also



[Hack #96]



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