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“I Give Up”
Sometimes discretion is the better part of valor (whatever that means). If you need to call for help, be sure to do the following:Don’t turn off the computer. Unless flames are coming from the screen and threatening to engulf your entire office, this option is not a good idea. Even then, you may be better off waiting for it to trip the circuit breaker than facing your wizard, who will surely ask, “Did you turn it off?”
Know the symptoms. Be ready to tell someone what happened and which actions you took to fix the problem.
Know what has changed recently. Did you install new software? Did you run something you have not run before? New things are always suspicious. A claim of “I didn’t change anything” does not endear you to your wizard. Something, somewhere, must have changed.
If you call for help by phone, call from within reach of your computer. Your savior may want you to try a few maneuvers at the keyboard.
