لطفا منتظر باشید ...
Overview of the Organization
Netscape Communications Corporation is a leading supplier of open client and server software that links people and information over the Internet and intranets. In addition, Netscape's Web portal, located at Chapter 26 for a counterexample), most of Netscape's IS services are provided centrally rather than distributed throughout the various units within the company. Although desktop and network support personnel are deployed throughout Netscape, functions such as the employee Help Desk and development of infrastructure services such as the directory service are handled by a central team. This means that a high degree of control and centralization exists, so decision-making and deployment of new computing services are fast. Your organization may be much more "balkanized," especially if it is very large or has grown through mergers and acquisitions. (In fact, Netscape's original Information Services group was more centralized than the AOL Internal Computing division it eventually merged with, and across the entire set of AOL Time Warner companies there are several IS organizations.)In addition to being used inside Netscape, directory technology (specifically Netscape Directory Server) is a core component of Netscape's Web portal site, Netscape.com. Although Netscape.com would certainly make an interesting case study itself, we don't discuss it here. Netscape Directory Server is also used by many other internal and externally visible services within AOL Time Warner; for example, it is used within the Road Runner division to help provide their cable Internet service. But this case study focuses on how directory technology is used within Netscape to support and enhance basic business processes and to help employees be more productive.
