Telephony applications provide extended capabilities such as voice mail and Automatic Attendant. Specialized applications such as loud ringing and overhead paging also exist in many environments. In addition, you can find applications such as Predictive Dialing, Automatic Call Distribution (ACD), Interactive Voice Response (IVR), and Computer Telephony Integration (CTI) to support small subsets of an organization in scaled-down implementations. Use the questions listed in Notes/Comments" section. 15 What is the envisioned interaction between these applications and the IPT system in the long term? Provide your answer in the "Notes/Comments" section. 16 What is the main number that customers call to reach your organization, and how is the call routed? Provide the call-flow diagrams in the "Notes/Comments" section. 17 When callers reach the company general number or the call center group, do they hear music or announcements while they are waiting in the queue (Music on Hold [MoH] feature)?
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Interface to PBX: 19 What do callers hear when they call during out-of-office hours or during holiday periods? Provide details in the "Notes/Comments" section. 20 What other PBX features are implemented in the network? Use the "Notes/Comments" section to describe how each feature works in the current system.
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SW Revision: 23 Does the PBX system support conferencing?
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[1] Feature access codes (FACs) are typically two- or three-digit codes that activate or cancel certain features such as call park and call pick-up from the phones.
The information that you collected using the