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Voice-Mail Infrastructure
In this section, you can use the questions listed in Notes/Comments" section for the full names of the acronyms.)
 TSP TAPI SCCP JTAPIOther: | |
| 7 | What is the pilot number that accesses the voice-mail system from internal extensions? |
| Voice-Mail Pilot No. | |
| 8 | What number do employees use to access the voice-mail system from the PSTN? |
Voice-Mail Access No. | |
| 9 | What is your current messaging environment? | Exchange 5.5 Exchange 2000 Exchange 2003 Lotus Domino Domino Version |
| 10 | Do all users in the organization use the existing message store? |
| Yes No | |
Notes/Comments
The following methods are available to integrate the voice-mail systems with the IPT system. You need to know which type of IP integration the voice-mail system supports so that you can design the CallManager system to work properly with the voice-mail system.TSP Telephony Service ProviderTAPI Telephone Application Programming InterfaceSCCP Skinny Client Control ProtocolJTAPI Java Telephony Application Programming InterfaceThe information that you collect in Table C-8 is useful during the design and implementation of the IPT system to integrate it with the existing voice-mail system.
