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Day 2 Monitoring and Management Tasks
You now have an understanding of the various day-to-day operations and the optimization techniques and tools that are available to execute those operations. This section lists the recommended tasks that CallManager system administrations should follow to perform some of the major operational activities. The individual tasks within each operational activity refer to the tools described earlier in the chapter. Specifically, this section discusses the tasks involved in the following major operational activities:
CallManager day-to-day monitoring tasks
CallManager pre-upgrade tasks
CallManager post-upgrade tasks
CallManager Day-to-Day Monitoring Task List
Document Registered Device Counts" section discussed earlier in this chapter) listed in Table 9-1 into your monitoring list.
Review the reports generated by RTMT and perform detailed analysis. If you observe any abnormalities, take immediate preventative measures.
Upgrade CallManager | As and when required | Check the release notes. If you see any new features or critical defects that affect your network, develop an upgrade plan and then perform the upgrade. |
Work with Cisco TAC or other Cisco engineers | As and when required | This might be required to resolve some product issues or to get design assistance from Cisco. |
Generate reports | Weekly/monthly | Use the CAR tool to generate the reports for management review purposes. |
Handle escalated end-user issues | Daily | Some issues reported by end users might require additional configuration or research. Use the various tools described in this chapter to troubleshoot problems. |
Plan for future network growth and new features | Monthly | Plan for the IPT network expansion, new product deployment, and enabling new features in the existing products. |
Note the device loads currently deployed. | On the CallManager Administration page, select System > Device Defaults to get a list of device loads for various devices. |
