Cisco IP Telephony: Planning, Design, Implementation, Operation, and Optimization [Electronic resources] نسخه متنی

Summary

This chapter described the various tasks involved in the operations and optimization phase and provided some guidelines to establish a process and develop the support teams to support the converged network. In addition, this chapter presented the various tools that are available, explained when and how to use them, provided best practices for upgrades, and outlined recommended day-to-day maintenance.

You should read the system administrator and serviceability guides from time to time to discover what new tools and features are available in various products. Cisco.com has an excellent collection of information on commonly faced problems and corresponding resolution procedures.

Cisco CallManager TAC support:

http://www.cisco.com/cgi-bin/Support/browse/psp_view.pl?p=Software:Cisco_Call_Manager

Cisco Unity TAC support:

http://www.cisco.com/cgi-bin/Support/browse/psp_view.pl?p=Software:Unity

Cisco Voice Applications TAC support:

http://www.cisco.com/cgi-bin/Support/browse/index.pl?i=Software&f=2755

If you still have problems with your IPT system after referring to the information contained in this URL, you can contact Cisco TAC by opening the service request from the following URL:

http://www.cisco.com/warp/customer/687/Directory/DirTAC.shtml