Here''''s a useful script to quickly display the configuration of a remote system for troubleshooting or inventory purposes.
This handy script will attempt to gather various Windows NT/2000/XP/2003 operating-system attributes and display them in a coherent way to assist in troubleshooting. I highly suggest modifying the customization variables located within the script. To edit this text file, just open it with Notepad (leave Word Wrap turned off). Even if you have no experience with VBScript, you should find the changes quite easy to make. Please read the comments for different sections to make the tool viable for your organization.
This tool was intended to use only standard API calls and nothing from third-party COM objects. This keeps the tool lightweight and portable as only a text file. I suggest putting the tool into a local directory by itself so that the HTML pages it creates don''''t get out of hand. If a machine does not have WMI 1.5, then a lot of info might be missing. You will get similar results if you don''''t have administrator rights on the remote box. This script will not work on any Windows 9x operating systems.
You can download this script as DesktopChecker.vbs from the O''''Reilly web site at http://www.oreilly.com/catalog/winsvrhks/:
''''**************************************************************
''''* *
''''* Desktop Checker - This script will ATTEMPT to gather *
''''* various OS attributes and diplay them in a coherent *
''''* way to assist in troubleshooting. I highly suggest *
''''* modifying the customization variables located 2 sections *
''''* below. Please read the comments for different sections *
''''* to make the tool viable for your organization. This *
''''* tool was intended to use only standard API calls and *
''''* nothing from 3rd party COM objects. This keeps the *
''''* tool lightwieght and portable as only a text file. *
''''* I suggest putting the tool into a directory by itself *
''''* so that the HTML pages it creates don''''t get out of hand. *
''''* If a machine does not have WMI 1.5 then lots of info may *
''''* be missing. *
''''* *
''''* Dennis Abbott *
''''* speckled_trout@hotmail.com *
''''* *
''''**************************************************************
On Error Resume Next
Dim WshShell,WshFso,WshNet,WshSysEnv,IE,wmi,ADSIobj,OutPutFile,DumpFile
Dim PathToScript,ComSpec,Cnt,CompName,Company,Title,LogoLink,SelectServices, _
Domain,Progress,Instance,CurLine
Set WshShell = CreateObject("Wscript.Shell")
Set WshFso = CreateObject("Scripting.FileSystemObject")
Set WshNet = CreateObject("Wscript.Network")
Set WshSysEnv = WshShell.Environment("SYSTEM")
PathToScript = Left(WScript.ScriptFullName,(Len(WScript.ScriptFullName) - _
(Len(WScript.ScriptName) + 1)))
ComSpec = WshSysEnv("COMSPEC")
Cnt = 0
'''' grab contents of clipboard
'''' This allows you to work a LIST of boxes by cut-n-paste
Set IE = CreateObject("InternetExplorer.Application")
IE.Navigate("about:<script language=" & Chr(34)
& "vbscr" & "ipt" & Chr(34) & ">function go( ):document.all.it2.select"
& "( ):document.execCommand " &
Chr(34) & "Paste" & Chr(34) & ":en" & "d function</script><body
onload=go( )>
<input type=t" & "ext value=" & Chr(34) & "start" & Chr(34) & "
id=it2></body>")
While IE.ReadyState <> 4:Wend
CompName = IE.document.all.it2.value
IE.quit( )
Set IE = Nothing
'''' SET CUSTOMIZATION VARIABLES
Company = "myITforum"
Title = Company & " - Helpdesk Diagnostic Tool"
LogoLink = "http://www.myitforum.com/img/logo_final.gif"
'''' The next line alows you to query a variety of NT
services of your choosing
'''' Make sure you enter the service NAME not the
DISPLAY NAME, they can be
different names
SelectServices = Array("WinMgmt","Norton Antivirus
Server","DefWatch","clisvc","Dhcp")
Domain = "amd" ''''Your NT domain
Progress = True
''''causes pop-up boxes when set to True it is silent when
set to False
CompName = InputBox("Enter the name of the remote
computer",Title,CompName)
If CompName = " Then MsgBox "No machine name was
entered.....goodbye" : _ Wscript.Quit(0)
Set wmi = GetObject("winmgmts:{impersonationLevel=
impersonate}!//" & _ CompName)
Set ADSIobj = GetObject("WinNT://" & CompName
& ",Computer")
Call PrepHTML(CompName) ''''create an HTML file
If Progress Then
WshShell.Popup "Getting OS information",2,Title, vbokonly + _
vbsystemmodal
End If
Call GetOS(CompName)
If Progress Then
WshShell.Popup "Getting NT administrators",2,Title, vbokonly + _
vbsystemmodal
End If
Call GetAdmins(CompName)
If Progress Then
WshShell.Popup "Checking Vital Services",2,Title, vbokonly + _
vbsystemmodal
End If
Call Services(CompName,SelectServices)
If Progress Then
WshShell.Popup "Checking Admin shares",2,Title, vbokonly + vbsystemmodal
End If
Call AdminShares(CompName)
If Progress Then
WshShell.Popup "Getting date/time stamp",2,Title, vbokonly + _
vbsystemmodal
End If
Call GetTime(CompName)
If Progress Then
WshShell.Popup "Getting NetBIOS information",2,Title, vbokonly + _
vbsystemmodal
End If
Call GetNBTstat(CompName)
If Progress Then
WshShell.Popup "Pinging computer",2,Title, vbokonly + vbsystemmodal
End If
Call Ping(CompName)
If Progress Then
WshShell.Popup "Getting Registry Quota",2,Title, vbokonly + _
vbsystemmodal
End If
Call GetRegQuota(CompName)
If Progress Then
WshShell.Popup "Getting Hardware information",2,Title, vbokonly + _
vbsystemmodal
End If
Call GetHW(CompName)
If Progress Then
WshShell.Popup "Getting Network Card information",2,Title, vbokonly + _
vbsystemmodal
End If
Call GetNIC(CompName)
If Progress Then
WshShell.Popup "Getting Software information",2,Title, vbokonly + _
vbsystemmodal
End If
Call GetSW(CompName)
If Progress Then
WshShell.Popup "Getting Critical NT Events",2,Title, vbokonly + _
vbsystemmodal
End If
Call GetEvents(CompName)
Call ExitScript
Function PrepHTML(CompName)
Set OutPutFile = WshFso.CreateTextFile(PathToScript & "\" & CompName _
& "l")
OutPutFile.WriteLine "<body>"
OutPutFile.WriteLine "<h1><center>" & Title & "</center></h1>"
OutPutFile.WriteLine "<p><IMG SRC=" & Chr(34) & LogoLink & Chr(34) _
& "</img></p>"
OutPutFile.WriteLine "</p><p>" & "Account running this script is " _
& WshNet.UserDomain & "\" & WshNet.UserName & " @ " _
& Now & " from workstation " & WshNet.ComputerName & "</p>"
OutPutFile.WriteLine "<p>Information on remote machine <b>\\" _
& UCase(CompName) & "</b></p>"
OutPutFile.WriteLine "<p><font color=red>To see information as it " _
loads hit the REFRESH button on your web browser.</font></p>"
OutPutFile.WriteLine "<hr>"
WshShell.Run PathToScript & "\" & CompName & "l"
End Function
Function GetOS(CompName)
OutPutFile.WriteLine "<h3>1 - Operating System</h3>"
OutPutFile.WriteLine "Operating System Version = " _
& ADSIobj.OperatingSystem & " " & ADSIobj.OperatingSystemVersion & "<br>"
For Each Instance in wmi.ExecQuery("Select * From Win32_OperatingSystem")
OutPutFile.WriteLine "Operating System Caption = " _
& Instance.Caption & "<br>"
OutPutFile.WriteLine "Operating System Service Pack = " _
& Instance.CSDVersion & "<br>"
OutPutFile.WriteLine "Operating System LastBootUpTime = " _
& StrDateTime(Instance.LastBootUpTime) & "<br>"
OutPutFile.WriteLine "Operating System Directory = " _
& Instance.WindowsDirectory & "<br>"
Next
OutPutFile.WriteLine "<hr>"
End Function
Function GetAdmins(CompName)
Dim Admins,Admin
Dim AdsInfo
Set Admins = GetObject("WinNT://" & CompName & "/Administrators")
OutPutFile.WriteLine "<h3>2 - Members of the local " _
& "administrators group</h3>"
OutPutFile.WriteLine "<table border=1><tr><td><b>Name</
b></td><td><b>Type</b></td><td><b>
Description</b></td></tr>"
For Each Admin in Admins.Members
Set AdsInfo = GetObject(Admin.adspath)
OutPutFile.WriteLine "<tr><td>" & AdsInfo.Name & "</td><td>" _
& AdsInfo.Class & "</td><td>" & AdsInfo.Description & "</td></tr>"
Next
OutPutFile.WriteLine "</table>"
OutPutFile.WriteLine "<hr>"
End Function
Function Services(CompName,SelectServices)
Dim Service,srvc,State,Strg
OutPutFile.WriteLine "<h3>3 - Status of vital services</h3>"
OutPutFile.WriteLine "<table border=1><tr><td><b>Service
Name</b></td><td><b>Display Name</b></td><td>
<b>Status</b></td></tr>"
For Each Service in SelectServices
Strg = "<tr><td>" & Service & "</td><td></
td><td><b><font color=FF0000>NOT PRESENT</font></b></
td></tr>"
ADSIobj.Filter = Array("Service")
For Each srvc in ADSIobj
Select Case srvc.Status
Case 1 State = "<font color=FF0000>STOPPED</font>"
Case 2 State = "<font color=FF0000>START_PENDING</font>"
Case 3 State = "<font color=FF0000>STOP_PENDING</font>"
Case 4 State = "RUNNING"
Case 5 State = "<font color=FF0000>CONTINUE_PENDING</font>"
Case 6 State = "<font color=FF0000>PAUSE_PENDING</font>"
Case 7 State = "<font color=FF0000>PAUSED</font>"
Case Else State = "<font color=FF0000>ERROR</font>"
End Select
If LCase(srvc.Name) = LCase(Service) Then Strg = _
"<tr><td>" & srvc.Name & "</td><td>" &
srvc.DisplayName _
& "</td><td>" & State & "</tr></td>"
Next
OutPutFile.WriteLine Strg
Next
OutPutFile.WriteLine "</table>"
OutPutFile.WriteLine "<hr>"
End Function
Function AdminShares(CompName)
Dim Shares
OutPutFile.WriteLine "<h3>4 - Status of administrative shares</h3>"
Shares = True
If WshFso.FolderExists("\\" & CompName & "\c$") = True Then
OutPutFile.WriteLine "C$ share exists<br>"
Else
Shares = False
OutPutFile.WriteLine "<font color=red>C$ share is not " _
& "accessible</font><br>"
End If
If WshFso.FolderExists("\\" & CompName & "\admin$") = True Then
OutPutFile.WriteLine "admin$ share exists<br>"
Else
Shares = False
OutPutFile.WriteLine "<font color=red>admin$ share is not " _
& "accessible</font><br>"
End If
If Shares = False Then
OutPutFile.WriteLine "<br>"
OutPutFile.WriteLine "<font color=red>Shares made not be " _
& "accessible due to the folowing reasons:</font><br>"
OutPutFile.WriteLine "<font color=red>a - You do not have " _
& "admin rights on this box</font><br>"
OutPutFile.WriteLine "<font color=red>b - box is offline</font><br>"
OutPutFile.WriteLine "<font color=red>c - Server service is not " _
& "running</font><br>"
OutPutFile.WriteLine "<font color=red>d - Shares have been " _
& "disabled</font><br>"
OutPutFile.WriteLine "<font color=red>e - remote machine''''s " _
& "operating system is not NT-based</font><br>"
End If
OutPutFile.WriteLine "<hr>"
End Function
Function GetTime(CompName)
OutPutFile.WriteLine "<h3>5 - Current date and time</h3>"
OutPutFile.WriteLine "Current date and time of a domain controller<br>"
WshShell.Run ComSpec & " /c net time /DOMAIN:" & Domain & " >" _
& PathToScript & "\time.txt",6,True
Set DumpFile = WshFso.OpenTextFile(PathToScript & "\time.txt", 1, True)
Do While DumpFile.AtEndOfStream <> True
CurLine = DumpFile.ReadLine
If InStr(CurLine,"Current") <> 0 Then
OutPutFile.WriteLine CurLine & "<br>"
End If
Loop
DumpFile.Close
OutPutFile.WriteLine "Current date and time of computer you are " _
& "troubleshooting<br>"
WshShell.Run ComSpec & " /c net time \\" & CompName " _
& " >" & PathToScript & "\time.txt",6,True
Set DumpFile = WshFso.OpenTextFile(PathToScript & "\time.txt", 1, True)
Do While DumpFile.AtEndOfStream <> True
CurLine = DumpFile.ReadLine
If InStr(CurLine,"Current") <> 0 Then
OutPutFile.WriteLine CurLine & "<br>"
End If
Loop
DumpFile.Close
OutPutFile.WriteLine "<hr>"
End Function
Function Ping(CompName)
OutPutFile.WriteLine "<h3>7 - Ping test (DNS name resolution)</h3>"
OutPutFile.WriteLine "<h4>If you get no reply on the ping yet other data is
retrieved on this page then there is most likely a problem with a static DNS entry.
This needs to be fixed before anything else. You MUST VERIFY the machine is running
DHCP before
you modify the static DNS entry!!!!</h4>"
WshShell.Run ComSpec & " /c ping " & CompName & " >" &
PathToScript & _
"\ping.txt",6,True
Set DumpFile = WshFso.OpenTextFile(PathToScript & "\ping.txt", 1, True)
Do While DumpFile.AtEndOfStream <> True
OutPutFile.WriteLine DumpFile.ReadLine & "<br>"
Loop
Set DumpFile = Nothing
OutPutFile.WriteLine "<hr>"
End Function
Function GetNBTstat(CompName)
Dim User
User = "Nobody Logged On"
WshShell.Run ComSpec & " /c nbtstat -a " & CompName & " >" &
PathToScript & "\nbt.txt",6,True
Set DumpFile = WshFso.OpenTextFile(PathToScript & "\nbt.txt", 1, True)
Do While DumpFile.AtEndOfStream <> True
CurLine = DumpFile.ReadLine
If InStr(CurLine,"---") <> 0 Then
CurLine = DumpFile.ReadLine
CompName = Trim(Left(CurLine,InStr(CurLine,"<")-1))
End If
If InStr(CurLine,"<03>") <> 0 Then
If Trim(Left(CurLine,InStr(CurLine,"<03>")-1)) <> _
UCase(CompName) and _
Trim(Left(CurLine,InStr(CurLine,"<03>")-1)) <> _
UCase(CompName) & "$" Then
User = Trim(Left(CurLine,InStr(CurLine,"<03>")-1))
End If
End If
If InStr(CurLine,"<1E>") <> 0 Then
If Trim(Left(CurLine,InStr(CurLine,"<1E>")-1)) <> UCase(CompName)
and Trim(Left(CurLine,InStr(CurLine,"<1E>")-1)) <> UCase(CompName) & "$"
Then
Domain = Trim(Left(CurLine,InStr(CurLine,"<1E>")-1))
End If
End If
Loop
OutPutFile.WriteLine "<h3>6 - NetBIOS Info</h3>"
OutPutFile.WriteLine "Current User Logged on = " & User & " (this value may
not be accurate, it depends on the box''''s messenger service)<br>"
OutPutFile.WriteLine "Domain machine is joined to = " & Domain & "<br>"
DumpFile.Close
OutPutFile.WriteLine "<hr>"
End Function
Function GetNIC(CompName)
OutPutFile.WriteLine "<h3>9 - Network Card Configuration</h3>"
For Each Instance in wmi.ExecQuery("Select * From Win32_" & _
"NetworkAdapterConfiguration Where IPenabled = ''''True''''")
OutPutFile.WriteLine "<table border=1><tr><td><b>" & _
"Attribute</b></td><td><b>Value</b></td></tr>"
OutPutFile.WriteLine "<tr><td>Name of card</td><td>" _
& Instance.Caption & "</td></tr>"
OutPutFile.WriteLine "<tr><td>DHCP Enabled</td><td>" _
& Instance.DhcpEnabled & "</td></tr>"
OutPutFile.WriteLine "<tr><td>IP address</td><td>" _
& Instance.IPAddress(0) & "</td></tr>"
OutPutFile.WriteLine "<tr><td>Subnet Mask</td><td>" _
& Instance.IPSubnet(0) & "</td></tr>"
OutPutFile.WriteLine "<tr><td>MAC Address</td><td>" _
& Instance.MACAddress & "</td></tr>"
OutPutFile.WriteLine "<tr><td>DNS HostName</td><td>" _
& Instance.DNSHostname & "</td></tr>"
OutPutFile.WriteLine "<tr><td>DNS Servers(in order)</td><td>" _
& Instance.DNSServerSearchOrder(0) & " : " _
& Instance.DNSServerSearchOrder(1) & "</td></tr>"
OutPutFile.WriteLine "<tr><td>Primary WINS</td><td>" _
& Instance.WINSPrimaryServer & "</td></tr>"
OutPutFile.WriteLine "<tr><td>Secondary WINS</td><td>" _
& Instance.WINSSecondaryServer & "</td></tr>"
OutPutFile.WriteLine "</table>"
Next
OutPutFile.WriteLine "<hr>"
End Function
Function GetRegQuota(CompName)
OutPutFile.WriteLine "<h3>8 - Registry size information</h3>"
For each Instance in wmi.InstancesOf("Win32_Registry")
OutPutFile.WriteLine "Current Registry size is " _
& Instance.CurrentSize & " MB''''s.<br>"
OutPutFile.WriteLine "Maximum Registry size is " _
& Instance.MaximumSize & " MB''''s.<br>"
If Instance.MaximumSize - Instance.CurrentSize < 8 Then
OutPutFile.WriteLine "<font color=red><b>The Registry quota on " _
& CompName & " may need to be increased!!!</font></b><br>"
End If
Next
OutPutFile.WriteLine "<hr>"
End Function
Function GetHW(CompName)
Dim stuff
OutPutFile.WriteLine "<h3>10 - Hardware Information</h3>"
For Each Instance in wmi.ExecQuery("Select * From Win32_" & _
"LogicalDisk Where DeviceID = ''''C:''''")
OutPutFile.WriteLine "Total Drive space available on C: is " & Left(Instance.
FreeSpace/1000000,InStr(Instance.FreeSpace/1000000, ".")-1) & " Megabytes.<br>"
stuff = ((Instance.Size - Instance.FreeSpace)/Instance.Size)*100
OutPutFile.WriteLine "The C: drive is " _
& Left(stuff,InStr(stuff, ".")-1) & "% full.<br>"
Next
For Each Instance in wmi.ExecQuery("Select * From Win32_ComputerSystem")
OutPutFile.WriteLine "Computer Manufacturer = " _
& Instance.Manufacturer & "<br>"
OutPutFile.WriteLine "Computer Model = " & Instance.Model & "<br>"
OutPutFile.WriteLine "Total Physical Memory = " & Left
(Instance.TotalPhysicalMemory/1000000,InStr(Instance.TotalPhysicalMemory/1000000,".")-1)
& " MB''''s" & "<br>"
Next
For Each Instance in wmi.ExecQuery("Select * From Win32_" & _
"SystemEnclosure")
OutPutFile.WriteLine "Asset Tag = " & Instance.SMBIOSassettag " _
& "<br>"
OutPutFile.WriteLine "Serial Number = " & Instance.serialnumber " _
& "<br>"
Next
For Each Instance in wmi.ExecQuery("Select * From Win32_Processor")
OutPutFile.WriteLine "Processor Name = " & Instance.Name & "<br>"
OutPutFile.WriteLine "Processor Clock Speed = " _
& Instance.CurrentClockSpeed & " MHz<br>"
OutPutFile.WriteLine "Processor Voltage = " _
& Instance.CurrentVoltage & " Volts<br>"
OutPutFile.WriteLine "Current Processor Load = " _
& Instance.LoadPercentage & "%<br>"
Next
OutPutFile.WriteLine "<hr>"
End Function
Function GetSW(CompName)
Dim oReg
Dim NavParent,PatternDate,NavDir,NavVer,IEVersion,program,installed,
Version,ProgramName
OutPutFile.WriteLine "<h3>11 - Software Information</h3>"
Set oReg=GetObject("winmgmts:{impersonationLevel=impersonate}!//" _
& CompName & "/root/default:StdRegProv")
oReg.getstringvalue 2147483650,"SOFTWARE\INTEL\LANDeskVirusProtect6\CurrentVersion\",
"Parent",NavParent
oReg.getstringvalue 2147483650,"SOFTWARE\Symantec\SharedDefs\", _
& "NAVCORP_70",PatternDate
oReg.getstringvalue 2147483650,"SOFTWARE\Symantec\InstalledApps\" & _
","NAV",NavDir
If UCase(Left(NavDir,1)) = "C" Then
NavVer = WshFso.GetFileVersion("\\" & CompName & "\c$\" _
& Right(NavDir,Len(NavDir)-3) & "\vpc32.exe")
OutPutFile.WriteLine "Norton Antivirus Version = " & NavVer _
& "<br>"
End If
PatternDate = Right(PatternDate,12)
OutPutFile.WriteLine "Norton Antivirus Parent Server = " & NavParent _
& "<br>"
OutPutFile.WriteLine "Norton Antivirus Definition Date = " _
& Mid(PatternDate,5,2) & "/" & Mid(PatternDate,7,2) & "/" &
Mid(PatternDate,1,4) & " Revision " & Right(PatternDate,3) & "<br>"
oReg.getstringvalue 2147483650,"SOFTWARE\Microsoft\Internet Explorer\" & _
","Version",IEVersion
OutPutFile.WriteLine "<p>Internet Explorer Version = " & IEVersion
OutPutFile.WriteLine "<p>Installed Programs(from Add/Remove Programs applet)</
p>"
OutPutFile.WriteLine "<table border=1><tr><td><b>Program
Name</b></td><td><b>Version(if available)</b></td></
tr>"
oReg.EnumKey 2147483650, "SOFTWARE\Microsoft\Windows\CurrentVersion\" & _
"Uninstall", installed
For each program in installed
oReg.getstringvalue 2147483650,"SOFTWARE\Microsoft\Windows\" & _
"CurrentVersion\Uninstall\" & program & "\","DisplayName",ProgramName
oReg.getstringvalue 2147483650,"SOFTWARE\Microsoft\Windows\" & _
"CurrentVersion\Uninstall\" & program & "\","DisplayVersion",Version
If ProgramName <> " Then
OutPutFile.WriteLine "<tr><td>" & ProgramName & "</
td><td>" & Version & "</td></tr>"
End If
Next
OutPutFile.WriteLine "</table>"
OutPutFile.WriteLine "<hr>"
End Function
Function GetEvents(CompName)
OutPutFile.WriteLine "<h3>12 - First 25 Errors from the system event log</h3>"
OutPutFile.WriteLine "<table border=1><tr><td><b>DateTimeStamp
</b></td><td><b>EventSource</b></td><td><b>
Message</b></td></tr>"
For Each Instance in wmi.ExecQuery("Select * From Win32_NTLogEvent Where Type =
''''Error'''' and LogFile = ''''System''''")
Cnt = Cnt + 1
If Cnt = 25 Then Exit For
OutPutFile.WriteLine "<tr><td>" & Mid(Instance.TimeGenerated,5,2) " _
& "-" & Mid(Instance.TimeGenerated,7,2) & "-" _
& Left(Instance.TimeGenerated,4) & "</td><td>" _
& Instance.SourceName & "</td><td>" & Instance.Message & "</td></tr>"
Next
OutPutFile.WriteLine "</table>"
End Function
Function StrDateTime(d)
Dim strVal,strDate,strTime
strVal = CStr(d)
strDate = DateSerial(Left(strVal, 4), _
Mid(strVal, 5, 2), _
Mid(strVal, 7, 2))
strTime = TimeSerial(Mid(strVal, 9, 2), _
Mid(strVal, 11, 2), _
Mid(strVal, 13, 2))
StrDateTime = strDate + strTime
End Function
Function ExitScript
OutPutFile.WriteLine "</body>"
OutPutFile.Close
WshShell.Run PathToScript & "\" & CompName & "l"
If Progress Then
MsgBox "The " & Title & " script is done.",vbokonly + _
vbsystemmodal,Title
End If
Set WshShell = Nothing
Set WshFso = Nothing
Set WshNet = Nothing
Set OutPutFile = Nothing
Wscript.Quit(0)
End Function
To run this hack, simply double-click on the DesktopChecker.vbs file in Windows Explorer (or on a shortcut to the file on your desktop). Then, type the name of the remote computer you want to query using either its NetBIOS name, DNS name, or IP address. At this point, Internet Explorer will open and display a page titled "myITforum Helpdesk Diagnostic Tool," followed by a series of dialog boxes that show the progress of the script (you don''''t need to click OK to close these dialog boxes, because they close automatically). Once the final dialog box appears"The myITforum Helpdesk Diagnostic Tool script is done"click OK and refresh the web page to view the information.
Here''''s some sample output generated when the script was run on a workstation using Domain Admin credentials. The target machine is a Windows Server 2003 machine named SRV230. The output of the script is in the form of an HTML page named srv230, which is created in the same directory where the script itself resides, but the output has been reformatted here as text to make it easier to include in this book.
myITforum - Helpdesk Diagnostic Tool
Account running this script is MTIT2\administrator @ 12/3/2003 11:40:37 AM from
workstation
SRV235
Information on remote machine \\SRV230
To see information as it loads hit the REFRESH button on your web browser.
----------------------------------------------------------------------------
1 - Operating System
Operating System Version = Windows NT 5.2
Operating System Caption = Microsoft(R) Windows(R) Server 2003, Enterprise Edition
Operating System Service Pack =
Operating System LastBootUpTime = 12/3/2003 11:26:42 AM
Operating System Directory = C:\WINDOWS
----------------------------------------------------------------------------
2 - Members of the local administrators group
Name Type Description
Administrator User Built-in account for administering the computer/domain
Enterprise Admins Group Designated administrators of the enterprise
Domain Admins Group Designated administrators of the domain
----------------------------------------------------------------------------
3 - Status of vital services
Service Name Display Name Status
winmgmt Windows Management Instrumentation RUNNING
Norton Antivirus Server NOT PRESENT
DefWatch NOT PRESENT
clisvc NOT PRESENT
Dhcp DHCP Client RUNNING
----------------------------------------------------------------------------
4 - Status of administrative shares
C$ share exists
admin$ share exists
----------------------------------------------------------------------------
5 - Current date and time
Current date and time of a domain controller
Current date and time of computer you are troubleshooting
----------------------------------------------------------------------------
6 - NetBIOS Info
Current User Logged on = Nobody Logged On (this value may not be accurate, it depends on
the box''''s messenger service)
Domain machine is joined to = amd
----------------------------------------------------------------------------
7 - Ping test (DNS name resolution)
If you get no reply on the ping yet other data is retrieved on this page then there is
most likely a problem with a static DNS entry. This needs to be fixed before anything
else.
You MUST VERIFY the machine is running DHCP before you modify the static DNS entry!!!!
----------------------------------------------------------------------------
8 - Registry size information
Current Registry size is 1 MB''''s.
Maximum Registry size is 88 MB''''s.
----------------------------------------------------------------------------
10 - Hardware Information
Total Drive space available on C: is 1776 Megabytes.
The C: drive is 58% full.
Computer Manufacturer = System Manufacturer
Computer Model = System Name
Total Physical Memory = 536 MB''''s
Asset Tag = Asset-1234567890
Serial Number = Chassis Serial Number
Processor Name = Intel(R) Pentium(R) III processor
Processor Clock Speed = 501 MHz
Processor Voltage = 29 Volts
Current Processor Load = 2%
----------------------------------------------------------------------------
9 - Network Card Configuration
Attribute Value
Name of card [00000001] 3Com EtherLink XL 10/100 PCI For Complete PC Management
NIC (3C905C-TX)
DHCP Enabled False
IP address 172.16.11.230
Subnet Mask 255.255.255.0
MAC Address 00:01:02:FC:92:FC
DNS HostName srv230
DNS Servers(in order) 172.16.11.230 :
Primary WINS
Secondary WINS
----------------------------------------------------------------------------
11 - Software Information
Norton Antivirus Parent Server =
Norton Antivirus Definition Date = // Revision
Internet Explorer Version = 6.0.3790.0
Installed Programs(from Add/Remove Programs applet)
Program Name Version(if available)
FullShot V6
Windows Media Player Hotfix [See wm819639 for more information]
Remote Administration Tools 5.2.3790.0
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12 - First 25 Errors from the system event log
DateTimeStamp EventSource Message
11-21-2003 W32Time The time provider NtpClient is configured to acquire time
from one or more time sources, however none of the sources are currently accessible. No
attempt to contact a source will be made for 15 minutes. NtpClient has no source of
accurate time.
11-13-2003 DCOM The server {A9E69610-B80D-11D0-B9B9-00A0C922E750} did not
register with DCOM within the required timeout.
etc...
Dennis Abbott