Business leaders everywhere are faced with certain common objectives, such as the following:
How do I increase revenue?
How do I strengthen customer loyalty and retention?
How do I reduce time to competency? How do I increase organizational agility?
How do I increase the efficiency and effectiveness of current operations?
How do I differentiate from my competitors?
In their efforts to achieve these business objectives, decision makers in organizations rely on communications tools to execute their strategies. Internet learning serves as a tool to improve productivity by strengthening an organization''s ability to execute. E-learning offers organizations the productivity advantage by not just improving training, but also communication and accountability within an organization. So how can a learning effort have such a far-reaching impact within the organization?
Hindsight Is 20/20: How Real Is It?Chapter 2, "Internet LearningA Productivity Tool," discussed e-learning as a productivity tool with three components as key factors leading to successful deployment of e-learning or Internet learning in an organization: e-communication, e-training, and e-assessment. E-communication refers to the information, communication, collaboration, and knowledge sharing that takes place in an organization. E-training, on the other hand, refers to training delivered through electronic media. Finally, e-assessment refers to the evaluation (through exams, tests, quizzes, and certifications) of content understanding and retention. The following sections review each of the three components in more detail.
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