Organizing Business Knowledge - The MIT Process Handbook
Chapter 1: Tools for Inventing Organizations - Toward a Handbook of Organizational Processes
1.2 The Key Intellectual Challenge - How to Represent Organizational Processes?
Part II: How Can We Represent Processes? Toward A Theory Of Process Representation
Part IIA: Coordination as The Management Of Dependencies
Chapter 2: The Interdisciplinary Study of Coordination
2.2 A Framework for Studying Coordination
2.3 Applying a Coordination Perspective
Chapter 3: A Taxonomy of Organizational Dependencies and Coordination Mechanisms
3.2 Dependencies and Coordination
3.3 Managing Task-Resource Dependencies
3.4 Managing Dependencies among Multiple Tasks and Resources
3.5 Dependencies among Tasks or among Resources
Chapter 4: Toward a Design Handbook for Integrating Software Components
4.2 A Framework for Studying Software Component Interconnection
4.3 The SYNTHESIS Application Development Environment
4.5 Conclusions and Future Directions
Part IIB: Specialization of Processes - Organizing Collections of Related Processes
Chapter 5: Defining Specialization for Process Models
5.4 Example - Restaurant Information System
5.6 Example - Generating Order Processing Alternatives for E-Business
5.8 Are There Two Kinds of Specialization?
Part IIC: Different Views of Processes
Chapter 6: Process as Theory in Information Systems Research
6.2 The Problem of Multi-level Research
6.4 Illustrative Example - Service Processes in Two Restaurants
6.5 Recommendations for Process Research and Practice
Chapter 7: Grammatical Models of Organizational Processes
7.3 Grammar and Organizational Process
7.4 Methodological Considerations of Grammatical Models
7.5 A Grammatical Research Agenda
Part III: Contents Of The Process Handbook
Part IIIA: Overview of the Contents
Chapter 8: What Is in the Process Handbook?
8.2 Overview of the Process Handbook Contents
8.3 A Sample Entry in the Process Handbook
8.4 Generic Models of Business Activities
8.5 The MIT Business Activity Model
8.6 MIT Business Model Archetypes
8.7 Comprehensive Models of Business Processes Developed Elsewhere
8.8 Models of Coordination Processes
8.10 Classification Structure for Activities
Part IIIB: Examples of Specific Domain Content
Chapter 9: Let a Thousand Gardeners Prune - Cultivating Distributed Design in Complex Organizations
9.2 Example - Process Innovation (Davenport 1993)
9.3 Example - Reengineering (Hammer and Champy 1993)
9.4 Example - Normal Accidents (Perrow 1984)
10.3 Overview of the Dependencies Space
10.4 The Concept of a Design Space
10.6 A Generic Model of Resource Flows
Part IIIC: Creating Process Descriptions
Chapter 11: A Coordination Theory Approach to Process Description and Redesign
11.2 Theoretical Basis - Processes, Dependencies, and Coordination
11.3 A Coordination Theory Approach to Processes Description
Part IV: Process Repository Uses
Part IVA: Business Process Redesign
Chapter 12: Inventing New Business Processes Using a Process Repository
12.2 Background - Previous Approaches to Process Innovation
12.3 Our Approach - Analyzing Deep Structure, Then Generating Alternative Surface Structures
12.4 Case Example - Generating Innovative Ideas for the Hiring Process
Chapter 13: The Process Recombinator - A Tool for Generating New Business Process Ideas
13.4 Contributions of This Work
Appendix - Implementation Overview
Chapter 14: Designing Robust Business Processes
14.3 Our Exception Analysis Methodology
14.4 An Example - The Barings Bank Failure
Part IVB: Knowledge Management
Chapter 15: A New Way to Manage Process Knowledge
16.3 Evaluation of the Contributions of This Work
Chapter 17: Genre Taxonomy - A Knowledge Repository of Communicative Actions
17.2 Genres of Organizational Communication
17.4 Coordinating Information Using Genres
17.5 Prototype of the Genre Taxonomy
17.6 Work Process Analysis Using the Genre Taxonomy
Part IVC: Software Design and Generation
Chapter 18: A Coordination Perspective on Software System Design
18.2 A Coordination Perspective on Software System Design
18.3 The SYNTHESIS Application Development Environment
18.4 Using Synthesis to Facilitate Component-Based Software Development
19.2 Analysis of the Requirements and Theoretical Foundations
20.2 A Scenario - Heidi''s Problem
20.4 The Specificity Frontier Approach and Prototype System
20.5 Evaluation and Lessons Learned
20.7 Contributions and Conculsion
The PIF Process Interchange Format and Framework
A.2 History and Current Status
A.5 Alphabetic Class Reference