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Lesson 5: Troubleshooting Network Printers
During setup and configuration of a printer, problems can sometimes occur. This lesson introduces you to a few common problems that you might encounter and provides some suggested solutions.
After this lesson, you will be able to
- Troubleshoot network printing problems.
Estimated lesson time: 5 minutes
Common Troubleshooting Scenarios
Table 12.6 lists some of the common setup and configuration problems that you might encounter. It also lists some probable causes of the problems and some possible solutions.Table 12.6 Common Printer Problems and Possible Solutions
| Problem | Probable cause | Possible solution |
|---|---|---|
| Test page doesnt print. You have confirmed that the print device is connected and turned on. | The selected port is not correct. | Configure the printer for the correct port. For a printer that uses a network-interface print device, make sure that the network address is correct. |
| Test page or documents print incorrectly, as garbled text. | The installed printer driver is not correct. | Reinstall the printer with the correct printer driver. |
| Users report an error message that asks them to install a printer driver when they print to a print server running Windows 2000. | Printer drivers for the client computers are not installed on the print server. | On the print server, add the appropriate printer drivers for the client computers. Use the client computers operating system CD-ROM or a printer driver from the vendor. |
| Documents from one client computer dont print, but documents from other client computers do. | The client computer is connected to the wrong printer. | On the client computer, remove the printer and then add the correct printer. |
| Documents print correctly on some print devices in a printer pool but not all of them. | The print devices in the printer pool are not identical. | Verify that all print devices in the printer pool are identical or that they use the same printer driver. Remove inappropriate devices. |
| Documents dont print in the right priority. | The printing priorities between printers are set incorrectly. | Adjust the printing priorities for the printers associated with the print device. |
Lesson Summary
Troubleshooting is something you learn through experience. Certain problems can be solved based on the troubleshooting scenarios in this lesson or because you have encountered the problem before. However, in many cases you simply have to eliminate the possible causes one at a time until the problem is resolved.
