The Emotionally Intelligent Manager—How to Develop and Use the Four Key Emotional Skills of Leadership - The Emotionally Intelligent Manager [Electronic resources] : How to Develop and Use the Four Key Emotional Skills of Leadership نسخه متنی

The Emotionally Intelligent Manager—How to Develop and Use the Four Key Emotional Skills of Leadership

David R. Caruso

Peter Salovey

Caruso.ffirs 2/7/04 11:52 AM Page vi

Published by Jossey-Bass

A Wiley Imprint

989 Market Street, San Francisco, CA 94103-1741 Chapter One from Gibbs, N. “What’s your EQ?” Time, Oct. 1995, is copyright 1995 TIME Inc., and is reprinted by permission.

Several exercises in this book were provided by Sigal Barsade and adapted and reprinted with her permission (Chapter 8, Becoming Aware of Your Emotional Expressions; Chapter 9, The Advanced Course: Putting It All Together; Chapter 9, Getting into the Right Mood, Feel the Feeling; A Quick Mood; Chapter 10, Emotional Scrabble).

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Library of Congress Cataloging-in-Publication Data

Caruso, David.

The emotionally intelligent manager: how to develop and use the four key emotional skills of leadership / David R. Caruso, Peter Salovey. p. cm. Includes bibliographical references and index. ISBN 0–7879–7071–9 (alk. paper) 1. Leadership—Psychological aspects. 2. Management—Psychological aspects. 3. Emotional intelligence. 4. Executive ability. I. Title: Emotional skills of leadership. II. Salovey, Peter. III. Title. HD57.7.C369 2004 658.4’092—dc22

2003027933

Printed in the United States of America

FIRST EDITION

HB Printing 10 9 8 7 6 5 4 3 2 1

About the Authors

David R. Caruso is a management consultant specializing in management and organization development. After receiving his B.A. in psychology in 1979, he was awarded a National Institute of Child Health and Human Development predoctoral fellowship to conduct research on intelligence and individual differences at Case Western Reserve University. David received his M.A. and Ph.D. in psychology in 1982 and 1983 from Case. Upon graduation, he was awarded a postdoctoral fellowship and spent two years at Yale University conducting research on competence and intelligence.

David’s career path took a sharp turn, which brought him from academia into corporate life. He next worked for ten years in Fortune 500 organizations as a market researcher, strategic planner, and product line manager. He led numerous product development teams, conducted sales training seminars, and developed a number of marketing plans for business and consumer products. As a product manager with P&L responsibility, he was responsible for launching a line of software products with first-year revenue of $11 million.

After he was downsized from his product-manager job, David began his own consulting practice in 1993. His practice areas include executive coaching, leadership development, and career assessment. He also teaches emotional skills to individuals and groups; he designed and now offers highly acclaimed interactive workshops on emotional intelligence. His practical, hands-on experience is complemented by his continuing research and academic work as a research affiliate in the Department of Psychology at Yale University. He has published a number of papers and chapters in the areas of intelligence and emotional intelligence.

Peter Salovey is dean of the Graduate School of Arts and Sciences at Yale University. He is the Chris Argyris Professor of Psychology and served as chair of the Department of Psychology from 2000 to 2003. Peter is also professor of management and of epidemiology and public health. He directs the Health, Emotion and Behavior Laboratory and is deputy director of the Yale Center for Interdisciplinary Research on AIDS. He has affiliations with the Yale Cancer Center and the Institution for Social and Policy Studies.

Peter received an A.B. in psychology and a coterminal M.A. in sociology from Stanford University in 1980. He holds three Yale degrees in psychology: an M.S. (1983), M.Phil. (1984), and Ph.D. (1986). He joined the Yale faculty as an assistant professor in 1986 and has been a full professor since 1995.

Peter’s research has focused on the psychological significance and function of human moods and emotions, as well as the application of social-psychological principles to motivate people to adopt behaviors that protect their health. His recent work concerns the ways in which emotions facilitate adaptive cognitive and behavioral functioning.

With John D. Mayer, he developed a broad framework, coined “emotional intelligence,” to describe how people understand, manage, and use their emotions. Peter’s research has been funded by a Presidential Young Investigator (PYI) Award from the National Science Foundation and grants from the National Cancer Institute, National Institute of Mental Health, National Institute of Drug Abuse, American Cancer Society, Andrew W. Mellon Foundation, and the Ethel F. Donaghue Women’s Health Investigator Program.

Peter has published about two hundred articles and chapters and has authored, coauthored, or edited eleven books. He edits the Guilford Press series Emotions and Social Behavior, and he has served as editor or associate editor for three scientific journals. He is also an award-winning teacher, having been honored with the William Clyde DeVane Medal for Distinguished Scholarship and Teaching in Yale College in 2000 and the Lex Hixon Prize for Teaching in the Social Sciences at Yale in 2002.

In his leisure time, Peter plays stand-up bass with The Professors of Bluegrass.

The author team first met in 1983, when David was a postdoctoral fellow at Yale University and Peter was a graduate student. More than ten years passed until they began their collaborative efforts. Since that time, they have worked together on book chapters, research projects, consulting assignments, and speaking engagements; they have coauthored two ability tests of emotional intelligence, along with colleague John D. Mayer.

You can contact the authors at EImanager.com.

Acknowledgments

We are grateful for the support and assistance of a number of people. We have collaborated with John D. ( Jack) Mayer, our friend and colleague, on emotional intelligence and other topics for more than twenty years. Charles J. (Chuck) Wolfe helped to apply our ability model in organizational settings. We value the insights provided to us by our colleagues at EQ-Japan in Tokyo, especially Tohru Watanabe, Noriko Goh, Masami Sato, and Nao Takayama. Sigal Barsade has contributed much to the emotions-in-the-workplace literature, and she has been a consistent supporter of the ability approach and of this writing effort. Steven Stein and the crew at Multi-Health Systems in Toronto, the publishers of the MSCEIT, have provided helpful advice, and we especially appreciate their support of researchers using the MSCEIT.

There would not have been a book without the active efforts of our literary agent Ed Knappman of New England Publishing Associates, as well as Kristine Schiavoni. Susan Williams of Jossey-Bass truly understood our approach to EI and believed in it. Mary Garrett and Mary O’Briant did a terrific job getting a manuscript turned into a book, and Rob Brandt and Carolyn Miller of Jossey-Bass helped to get this book onto the shelves and into your hands.

Our clients have taught us a great deal about emotional intelligence and leadership, and we gratefully acknowledge their input and feedback. However, all names of clients have been changed, details of the situations have been altered or deleted, and in many cases, composites of different clients have been utilized.

The hard work of a number of students and collaborators has helped us to refine our thinking in this area in many ways. Our thanks to Brian Bedell-Detweiler, Michael Beers, Eliot Brenner, Heather Chabot, Stephane Ct, David DeSteno, Jerusha Detweiler-Bedell, Elissa Epel, Tony Freitas, Glen Geher, Jack Glaser, Susan

Goldman, Rocio Guil Bozal, Juliana Granskaya, Donald Green, Daisy Grewal, Cory Head, Lim How, Christopher Hsee, Marja Kokkonen, Paulo Lopes, Holly Lynton, Chlo Martin, Jose Miguel Mestre Navas, Anne Moyer, Tibor Palfai, David Pizarro, Susan Rivers, Alexander Rothman, Magdalena Smieja, Wayne Steward, Rebecca Straus, Carolyn Turvey, Laura Stroud, Sarah Wert, and Allison Woolery.

Many colleagues have provided us with valuable feedback, criticism, and challenges. Of course, we accept full responsibility for the material in this book, and the listing of a colleague’s name certainly does not imply his or her endorsement of our approach or ideas! Thank you to Neal Ashkanasy, Marc Brackett, Karen Bryson, Cary Cherniss, Joseph Ciarrochi, Catherine Daus, Lisa Feldman Barrett, Mitsuyo Hanada, Peter Legree, Amy Van Buren, Joan Vitello, and the talented research staff of the Health, Emotion, and Behavior (HEB) Laboratory at Yale University.

We must thank our families for their support and also for putting up with our emotionally intelligent, and many emotionally unintelligent, moments as we were working on this project. Thank you Marta, Nancie, Rachel, Jonathan, and Ethan.

DAVID CARUSO

PETER SALOVEY