Cisco.IP.Telephony.Planning.Design.Implementation.Operation.and.Optimization [Electronic resources] نسخه متنی

Post-Implementation Documentation

Day 2 Support

Training

Summary

Chapter 9. Operations and Optimization

Software Upgrades

Hardware Upgrades

CallManager Operation and Monitoring Tools

Optimization Tips

Day 2 Monitoring and Management Tasks

IPT Network Management Tools

Summary

Part III: Appendixes

Appendix A. Cisco IP Phone Models and Selection Criteria

Appendix B. IPT Planning Phase: Network Infrastructure Analysis Questionnaire

Customer Business and Technical Expectations

Network Design

Network Services

Cabling and Network Links

Hardware Scalability

Software

Power Protection and Environmental Condition

Security

Appendix C. IPT Planning Phase: Telecom Infrastructure Analysis Questionnaire

PBX Infrastructure

Analog Device Information (Fax/Modem)

Trunk Sizing

Telephony Numbering Plan

Voice-Mail Infrastructure

Telephony Features and Applications

Applications Security

Operations and Maintenance

Appendix D. IPT Design Phase: IP Phone Selection Questionnaire

User Requirements for Phone Features

Appendix E. IPT Design Phase: IPT Requirement Analysis Questionnaire

IP Telephony Deployment Model

Codec Selection

Legacy Voice-Mail Integration Requirements

Legacy PBX Integration Requirements

Sizing the CallManager Cluster

Branch Office IPT Requirements

Class of Restriction Requirements

Call-Routing and Dial Plan Requirements

Sizing the PSTN/Gateway Trunks

Power Requirements (Per Site/Per Switch Specific)

Call Admission Control Considerations

Corporate Directory Requirements

Conferencing, Transcoding, and MTP Requirements for Central Sites

Music on Hold Requirements

Appendix F. Ordering T1/E1 PRI from the Carrier Questionnaire

Appendix G. Voice-Mail Design Questionnaire

Voice-Mail Requirements

Messaging and Directory Architecture

Infrastructure Requirements for Unity Deployment

Sizing the Unity Server

Unity Integration with PBX/CallManager

Unity Networking with Other Voice-Mail Systems

Appendix H. IPT Implementation Checklist

Preimplementation Tasks

Implementation Readiness Analysis

Configuration Checklist for Installation of CallManager and Other Application Servers

Acceptance Tests