Cisco.IP.Telephony.Planning.Design.Implementation.Operation.and.Optimization [Electronic resources] نسخه متنی

Day 2 Monitoring and Management Tasks

You now have an understanding of the various day-to-day operations and the optimization techniques and tools that are available to execute those operations. This section lists the recommended tasks that CallManager system administrations should follow to perform some of the major operational activities. The individual tasks within each operational activity refer to the tools described earlier in the chapter. Specifically, this section discusses the tasks involved in the following major operational activities:

CallManager day-to-day monitoring tasks

CallManager pre-upgrade tasks

CallManager post-upgrade tasks

CallManager Day-to-Day Monitoring Task List

Document Registered Device Counts" section discussed earlier in this chapter) listed in Table 9-1 into your monitoring list.

Review the reports generated by RTMT and perform detailed analysis. If you observe any abnormalities, take immediate preventative measures.

Upgrade CallManager

As and when required

Check the release notes. If you see any new features or critical defects that affect your network, develop an upgrade plan and then perform the upgrade.

Work with Cisco TAC or other Cisco engineers

As and when required

This might be required to resolve some product issues or to get design assistance from Cisco.

Generate reports

Weekly/monthly

Use the CAR tool to generate the reports for management review purposes.

Handle escalated end-user issues

Daily

Some issues reported by end users might require additional configuration or research. Use the various tools described in this chapter to troubleshoot problems.

Plan for future network growth and new features

Monthly

Plan for the IPT network expansion, new product deployment, and enabling new features in the existing products.

CallManager Pre-Upgrade Task List

Table 9-1 and note the values of the counters for the Cisco CallManager object.

Note the device loads currently deployed.

On the CallManager Administration page, select System > Device Defaults to get a list of device loads for various devices.

CallManager Post-Upgrade Task List

Table 9-8 summarizes the list of high-level checks that you should perform after an upgrade on the CallManager servers. Depending on your network and IPT components, your list could be shorter or longer.