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Installing Cisco Unity
The steps to install Cisco Unity are listed in the Cisco Unity Installation Guide on Cisco.com:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity40/inst/inst403/ex/index
You should ensure that you fulfill the physical requirements of the Unity server before you install Unity. The IT team of XYZ has verified the following with the employees who are responsible for the computer room and buildings in Sydney:Enough free rack space is available.Data connections are available.The UPS can handle the additional load.
On one of the Exchange 2000 servers in Sydney, the Cisco Unity Internet Voice Connector (IVC) has to be installed. It is up to the Exchange 2000 administrator to determine which server can best handle this functionality. In the case of XYZ, this is the
Unity Installation Account
The staff who is responsible for the operation and maintenance of the Unity server will use the administrator account of the Unity server. This account is used to install the server and allows all maintenance activities on the server.The first-line support staff will get base access on the servers to administer subscribers. The administrator passwords are distributed only to senior Unity support staff.
End-User Interaction
End users can interact with the Unity system by using their phone, Outlook client, or Cisco PCA. When using Cisco PCA, the user credentials are sent in clear text across the network when Secure Sockets Layer (SSL) protocol is not enabled on Unity. In case of XYZ, as an added security measure, Unity will be set up to support the SSL protocol to avoid the security risk.For security reasons, the administrator of the Unity server will not use the same account and password to log in to Cisco PCA as he uses to log in to the administration web pages.The official business language within XYZ is English. Two language packages will be installed. U.S. English (Windows locale is required) and Australian English. The Australian subscribers will be configured for the Australian English option.The TTS language will be based on the user's location. Because all the Unity users in this case study are based in Australia, only one option will be selected for now.
